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Emotional labor : organization-level influences, strategies, and outcomes
Pugh, S. Douglas; Diefendorff, James M.; Moran, Christina M. - In: Emotional labor in the 21st century : diverse …, (pp. 199-221). 2013
Persistent link: https://www.econbiz.de/10009663192
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Enhancing emotional performance and customer service through human resources practices : a systems perspective
Gabriel, Allison S.; Cheshin, Arik; Moran, Christina M.; … - In: Human resource management review 26 (2016) 1, pp. 14-24
Persistent link: https://www.econbiz.de/10011429266
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Contextualizing emotional display rules : examining the roles of targets and discrete emotions in shaping display rule perceptions
Diefendorff, James M.; Greguras, Gary J. - In: Journal of management : JOM 35 (2009) 4, pp. 880-898
Persistent link: https://www.econbiz.de/10003872405
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Emotional labor dynamics : a momentary approach
Gabriel, Allison S.; Diefendorff, James M. - In: Academy of Management journal : AMJ 58 (2015) 6, pp. 1804-1825
Persistent link: https://www.econbiz.de/10011427800
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The acceleration of emotional labor research : navigating the past and steering toward the future
Gabriel, Allison S.; Diefendorff, James M.; Grandey, Alicia - In: Personnel psychology : a journal of applied research 76 (2023) 2, pp. 511-545
Persistent link: https://www.econbiz.de/10014311211
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Smile! : your employees are watching ; how embodied cognitions can influence employees' “service with a smile”
Gabriel, Allison S. - In: The psychologist-manager journal : official journal of … 15 (2012) 2, pp. 73-85
Persistent link: https://www.econbiz.de/10009570797
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A predictive study of emotional labor and turnover
Chau, Samantha L.; Dahling, Jason J.; Levy, Paul E.; … - In: Journal of organizational behavior : OB ; the internat. … 30 (2009) 8, pp. 1151-1163
Persistent link: https://www.econbiz.de/10003907862
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Bringing emotional labor into focus : a review and integration of three research lenses
Grandey, Alicia; Diefendorff, James M.; Rupp, Deborah E. - In: Emotional labor in the 21st century : diverse …, (pp. 3-27). 2013
Persistent link: https://www.econbiz.de/10009661159
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Not all emotional display rules are created equal : distinguishing between prescriptive and contextual display rules
Diefendorff, James M.; Richard, Erin M. - In: Research companion to emotion in organizations, (pp. 316-334). 2008
Persistent link: https://www.econbiz.de/10003761716
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Linking emotion relulation strategies to affective events and negative emotions at work
Diefendorff, James M.; Richard, Erin M.; Yang, Jixia - In: Journal of vocational behavior 73 (2008) 3, pp. 498-508
Persistent link: https://www.econbiz.de/10003798533