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Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde

Richter, Mark - 2005

I: Gestaltung eines Erwartungsmanagements als Herausforderung für das Dienstleistungsmarketing -- 1. Bedeutung eines Erwartungsmanagements im Dienstleistungsbereich -- 2. Forschungsziele und Forschungsfragen -- 3. Gang der Untersuchung -- II: Schaffung einer theoretischen Basis für die...

Persistent link: https://www.econbiz.de/10014017021

Dynamik von Kundenerwartungen im Dienstleistungsprozess : Konzeptionalisierung und empirische Befunde

Richter, Mark - 2005 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003140794

Eliciting consumer preferences for used vehicle e-commerce platforms : a discrete choice experiment approach

Fu, Xiao; Kang, Wentao; Wang, Haoluan - In: Research in transportation economics 113 (2025), pp. 1-12

Persistent link: https://www.econbiz.de/10015465848

Attributes of satisfaction and dissatisfaction with online travel experiences in peer-to-peer platforms

Shin, Seunghun; Hwang, Yoo Hee; Kim, Taekyung - In: International journal of hospitality management 124 (2025), pp. 1-11

Persistent link: https://www.econbiz.de/10015357338

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector

Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617

volume of business. However, the bibliography on e-service quality and its consequences in this sector has been … underdeveloped in the last years. This paper presents a model that incorporates the direct and indirect effects of e-service quality … customers. The study also develops a model that incorporates the direct and indirect effect of e-service experiences on …

Persistent link: https://www.econbiz.de/10012175766