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Services management : the new paradigm in hospitality

Kandampully, Jay - 2002

Persistent link: https://www.econbiz.de/10004797932

Legends of service excellence : the habits of seven highly effective hospitality companies

Solnet, David; Kandampully, Jay; Kralj, Anna - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 889-908

Persistent link: https://www.econbiz.de/10008748425

Customer loyalty : a review and future directions with a special focus on the hospitality industry

Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414

Persistent link: https://www.econbiz.de/10011308466

Application of the extended VBN theory to understand consumers' decisions about green hotels

Choi, Hyeyoon; Jang, Jichul; Kandampully, Jay - In: International journal of hospitality management 51 (2015), pp. 87-95

Persistent link: https://www.econbiz.de/10011413950

Control, use and ownership of big data : a reciprocal view of customer big data value in the hospitality and tourism industry

Line, Nathaniel D.; Dogru, Tarik; El-Manstrly, Dahlia; … - In: Tourism management : research, policies, practice 80 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012237329

Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society

Kandampully, Jay; Bilgihan, Anil; Riel, Allard C. R. van; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 161-183

Persistent link: https://www.econbiz.de/10014253093