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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
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Understanding responses to posted restaurant food safety scores : an information processing and regulatory focus perspective
Harris, Kimberly J.; Hanks, Lydia; Line, Nathaniel D.; … - In: International journal of hospitality management 60 (2017), pp. 67-76
Persistent link: https://www.econbiz.de/10011640537
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Social distancing : the effect of density and power on restaurant consumers
Zhang, Lu; Wei, Wei; Line, Nathaniel D.; McGinley, Sean - In: International journal of hospitality management 96 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012585675
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The Airbnb paradox : positive employment effects in the hospitality industry
Dogru, Tarik; Mody, Makarand Amrish; Suess, Courtney; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012151974
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Advertising and firm risk : a study of the restaurant industry
Kim, Yonghee; Kim, Min Chung; O'Neill, John - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 455-470
Persistent link: https://www.econbiz.de/10010199564
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Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi; Hwang, Yoo Hee; Mattila, Anna S. - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820054
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The role of tie strength on consumer dissatisfaction responses
Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
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Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan; Mattila, Anna S. - In: International journal of contemporary hospitality management 26 (2014) 4, pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
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Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.; Mattila, Anna S. - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
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Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin; Lee, Chung Hun; Mattila, Anna S. - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 885-906
Persistent link: https://www.econbiz.de/10010473452