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Gesundheitsversorgung
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Service quality
49
Dienstleistungsqualität
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Health care
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Services marketing
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McColl-Kennedy, Janet R.
12
Sweeney, Jillian C.
5
Danaher, Tracey S.
3
Dagger, Tracey S.
2
Danaher, Peter J.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Green, Teegan
2
Hogan, Suellen J.
2
Orsingher, Chiara
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Zaki, Mohamed
2
Anderson, Laurel
1
Barakshina, Tatiana
1
Breidbach, Christoph F.
1
Butten, Kaley
1
Elg, Mattias
1
Figueiredo, Bernardo
1
Gain, Alexandria M.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Hansen, David
1
Helkkula, Anu
1
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Lervik-Olsen, Line
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Luca, Nadina
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Roy, Sanjit
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Van Kasteren, Yasmin
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Vargo, Stephen L.
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Journal of business research : JBR
3
Journal of service research : JSR
3
The journal of services marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
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Journal of service management
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ECONIS (ZBW)
12
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1
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
2
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
5
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
6
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
9
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
10
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
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