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Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction
Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521
Persistent link: https://www.econbiz.de/10003870676
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The impact of aligned rewards and senior manager attitudes on conflict and collaboration between sales and marketing
Le Meunier-FitzHugh, Kenneth; Massey, Graham R.; … - In: Industrial marketing management : the international … 40 (2011) 7, pp. 1161-1171
Persistent link: https://www.econbiz.de/10009492025
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Coaching SME managers : business development or personal therapy? ; a mixed methods study
Gray, David E.; Ekinci, Yuksel; Goregaokar, Harshita - In: The international journal of human resource management 22 (2011) 4, pp. 863-882
Persistent link: https://www.econbiz.de/10009151897
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Brand equity, brand loyalty and consumer satisfaction
Nam, Janghyeon; Ekinci, Yuksel; Whyatt, Georgina - In: Annals of tourism research : ATR ; a social sciences journal 38 (2011) 3, pp. 1009-1030
Persistent link: https://www.econbiz.de/10009300820
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Customer management in public sector organisations
Woodcock, Neil; Stone, Merlin; Ekinci, Yuksel - In: Journal of direct, data and digital marketing practice … 10 (2008/09) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10003763933