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~subject:"Großbritannien"
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Großbritannien
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Customer satisfaction
50
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Kundenintegration
30
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Value creation
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Dienstleistungsinnovation
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Lieferantenmanagement
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
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Article
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English
10
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Gruber, Thorsten
8
Reppel, Alexander
4
Ashnai, Bahar
3
Naudé, Peter
3
Bang, Nguyen
2
Henneberg, Stephan
2
Klaus, Philipp
2
Reppel, Alexander E.
2
Abosag, Ibrahim
1
Chen, Cheng-Hao
1
Chowdhury, Ilma Nur
1
Edvardsson, Bo
1
Frugone, Fabricio
1
Henneberg, Stephan C.
1
Jägel, Thomas
1
Keeling, Kathy
1
Perks, Helen
1
Szmigin, Isabelle
1
Wu, Meng-Shan
1
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Journal of marketing management : MM
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel and tourism marketing
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
1
The journal of product innovation management : an international publication of the Product Development & Management Association
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ECONIS (ZBW)
10
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1
Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process : the case of online holidays ; evidence from United Kingdom (UK) consumers
Chen, Cheng-Hao
;
Bang, Nguyen
;
Klaus, Philipp
;
Wu, Meng-Shan
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 953-970
Persistent link: https://www.econbiz.de/10011409846
Saved in:
2
Co-creation in radical service innovation : a systematic analysis of microlevel processes
Perks, Helen
;
Gruber, Thorsten
;
Edvardsson, Bo
- In:
The journal of product innovation management : an …
29
(
2012
)
6
,
pp. 935-951
Persistent link: https://www.econbiz.de/10010219636
Saved in:
3
Retail fairness : exploring consumer perceptions of fairness towards retailers' marketing tactics
Bang, Nguyen
;
Klaus, Philipp
- In:
Journal of retailing and consumer services
20
(
2013
)
3
,
pp. 311-324
Persistent link: https://www.econbiz.de/10009759787
Saved in:
4
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
5
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
6
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
7
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-521
Persistent link: https://www.econbiz.de/10009304735
Saved in:
8
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
9
Individual values and motivational complexities in ethical clothing consumption : a means-end approach
Jägel, Thomas
;
Keeling, Kathy
;
Reppel, Alexander
; …
- In:
Journal of marketing management : MM
28
(
2012
)
3/4
,
pp. 373-396
Persistent link: https://www.econbiz.de/10009545956
Saved in:
10
A cross-cultural comparison of business complaint management expectations
Henneberg, Stephan
;
Gruber, Thorsten
;
Reppel, Alexander
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
3
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011312662
Saved in:
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