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Consumer complaint intentions and behavior : definitional and taxonom. issues

Singh, Jagdip - In: Journal of marketing 52 (1988) 1, pp. 93-107

Persistent link: https://www.econbiz.de/10001055310

Consumer decision to upgrade or downgrade a service membership

Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 596-618

Persistent link: https://www.econbiz.de/10010466660

Frontline knowledge networks in open collaboration models for service innovations

Ozkok, Ozlem; Bell, Simon J.; Singh, Jagdip; Lim, Kwanghui - In: AMS review : official publication of the Academy of … 9 (2019) 3, pp. 268-288

Persistent link: https://www.econbiz.de/10012162453

Customer query handling in sales interactions

Singh, Sunil; Marinova, Detelina; Singh, Jagdip; Evans, … - In: Journal of the Academy of Marketing Science 46 (2018) 5, pp. 837-856

Persistent link: https://www.econbiz.de/10011924771

Pragmatic learning theory : an inquiry-action framework for distributed consumer learning in online communities

Jayanti, Rama K.; Singh, Jagdip - In: Journal of consumer research : JCR ; an … 36 (2009/10) 6, pp. 1058-1081

Persistent link: https://www.econbiz.de/10003962967

First- and second-order effects of consumers’ institutional logics on firm–consumer relationships : a cross-market comparative analysis

Singh, Jagdip; Lentz, Patrick; Nijssen, E. J. - In: Journal of international business studies : JIBS ; an … 42 (2011) 2, pp. 307-333

Persistent link: https://www.econbiz.de/10008909554

Innovations in retail business models

Sorescu, Alina; Frambach, Rudolf T.; Singh, Jagdip; … - In: Journal of retailing 87 (2011), pp. 3-16

Persistent link: https://www.econbiz.de/10009269273

Innovations in Retail Business Models

Sorescu, Alina; Frambach, Ruud T.; Singh, Jagdip; … - 2012

A retail business model articulates how a retailer creates value for its customers and appropriates value from the markets. Innovations in business models are increasingly critical for building sustainable advantage in a marketplace defined by unrelenting change, escalating customer...

Persistent link: https://www.econbiz.de/10014041615