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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce

Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370

Persistent link: https://www.econbiz.de/10013190938

The relationships of informal high performance work practices to job satisfaction and workplace profitability

Yanadori, Yoshio; Van Jaarsveld, Danielle - In: Industrial relations : a journal of economy & society 53 (2014) 3, pp. 501-534

Persistent link: https://www.econbiz.de/10010399393

Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship

Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842

Persistent link: https://www.econbiz.de/10014456473

Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?

Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319

Persistent link: https://www.econbiz.de/10012522546

Examining the relationship among part-time work arrangements, job satisfaction, and work effort : a study of U.S. college faculty

Liu, Xiangmin; Zhang, Liang - In: Advances in industrial and labor relations 21 (2015), pp. 87-117

Persistent link: https://www.econbiz.de/10011691559

College quality, earnings, and job satisfaction : evidence from recent college graduates

Liu, Xiangmin; Thomas, Scott L.; Zhang, Liang - In: Journal of labor research 31 (2010) 2, pp. 183-201

Persistent link: https://www.econbiz.de/10008797198

The effects of latent withdrawal profiles on employee turnover, destinations and job performance

Liu, Xiangmin; Raghuram, Sumita - In: Human resource management journal : HRMJ ; the … 32 (2022) 2, pp. 384-405

Persistent link: https://www.econbiz.de/10013185948

Examining the Relationship among Part-Time Work Arrangements, Job Satisfaction, and Work Effort: A Study of U.S. College Faculty

Liu, Xiangmin; Zhang, Liang - In: Advances in industrial and labor relations., (pp. 87-117). 2015

This study investigates the relationship among preference for full-time employment, primacy of part-time employment, and work-related outcomes in a nationally representative sample of part-time college instructors. Results based on multilevel cross-classified random effects models indicate that...

Persistent link: https://www.econbiz.de/10015367594

College Quality, Earnings, and Job Satisfaction: Evidence from Recent College Graduates

Liu, Xiangmin; Thomas, Scott; Zhang, Liang - In: Journal of Labor Research 31 (2010) 2, pp. 183-201

Persistent link: https://www.econbiz.de/10008456082