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Adverse behavioral and relational consequences of service innovation failure
Liao, Shuling; Chou, Cindy Yunshin; Lin, Tzu-Han - In: Journal of business research : JBR 68 (2015) 4, pp. 834-839
Persistent link: https://www.econbiz.de/10010504969
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Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sukanlaya Sawang; Lee, Chia-Chi; Chou, Cindy Yunhsin; … - In: Journal of retailing and consumer services 75 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014371803
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng; Lin, Heng-Yu; Chou, Cindy Yunhsin; … - In: Journal of service theory and practice 32 (2022) 5, pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
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When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
Chou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Tsarenko, Yelena - In: European journal of marketing 57 (2023) 2, pp. 626-652
Persistent link: https://www.econbiz.de/10013502600
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Buying while expecting to sell : the economic psychology of online resale
Chu, Hsunchi; Liao, Shuling - In: Journal of business research : JBR 63 (2010) 9/10, pp. 1073-1078
Persistent link: https://www.econbiz.de/10008652779
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Influence of consumer online resale awareness on purchase decisions : a mental accounting perspective
Liao, Shuling; Chu, Hsunchi - In: European journal of marketing : EJM 47 (2013) 10, pp. 1576-1597
Persistent link: https://www.econbiz.de/10010201747
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Toward a conceptual model of consumer online resale behavior : an exploratory study in Taiwan
Chu, Hsunchi; Liao, Shuling - In: Journal of internet commerce 7 (2008) 2, pp. 220-252
Persistent link: https://www.econbiz.de/10003762465
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An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun; Shen, Yung-cheng; Liao, Shuling - In: The service industries journal 29 (2009) 3/4, pp. 267-280
Persistent link: https://www.econbiz.de/10003870587