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Konsumentenverhalten
Consumer behaviour
57
Innovation
52
Customer satisfaction
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
42
Relationship marketing
42
Dienstleistungssektor
39
Service industry
39
Kundenzufriedenheit
36
Services
34
Service innovation
32
Theorie
32
Theory
32
Dienstleistung
31
Customer integration
25
Kundenintegration
25
Sweden
25
Dienstleistungsinnovation
24
Conjoint analysis
22
Conjoint-Analyse
22
Innovation management
22
Innovationsmanagement
22
Schweden
21
Dienstleistungsmanagement
20
Experiment
20
Market research
20
Marktforschung
20
Service management
20
Quality management
19
Customer experience
15
Customer service
15
Kundenservice
15
Qualitätsmanagement
15
Value creation
14
Betriebliche Wertschöpfung
13
Health care
12
New product development
12
Bundling strategy
11
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31
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7
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Article
48
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4
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Article in journal
45
Aufsatz in Zeitschrift
45
Aufsatz im Buch
3
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3
Conference paper
1
Konferenzbeitrag
1
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English
52
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Gustafsson, Anders
31
Verma, Rohit
12
Witell, Lars
8
Wästlund, Erik
8
Kristensson, Per
7
McColl-Kennedy, Janet R.
6
Shams, Poja
5
Bolton, Ruth N.
4
Caruelle, Delphine
4
Lervik-Olsen, Line
4
Otterbring, Tobias
4
Sirianni, Nancy J.
4
Peck, Joann
3
Ringler, Christine
3
Tarasi, Crina O.
3
Victorino, Liana
3
Andersson, Pernille K.
2
Benoit, Sabine
2
Elg, Mattias
2
Fombelle, Paul W.
2
Friman, Margareta
2
Ghanbarpour, Tohid
2
Johnson, Michael D.
2
Perks, Helen
2
Plaschka, Gerhard
2
Snyder, Hannah
2
Voorhees, Clay M.
2
Wardell, Don G.
2
Abosag, Ibrahim
1
Ahn, Sun Joo
1
Alalwan, Ali A.
1
Anderson, Chris K.
1
Anderson, Laurel
1
Andersson, Pernille
1
Balakrishnan, Janarthanan
1
Barbosa Escobar, Francisco
1
Barta, Sergio
1
Belk, Russell W.
1
Benedettini, Ornella
1
Bone, Sterling
1
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Journal of business research : JBR
12
Journal of retailing and consumer services
6
Journal of service management
5
Psychology & marketing
4
Journal of retailing
3
Journal of the Academy of Marketing Science
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Decision sciences : DS
1
European journal of operational research : EJOR
1
Innovating for trust
1
International journal of retail & distribution management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing research : JMR
1
Journal of service research
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
Research handbook on services management
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The University of Michigan Business School management series
1
The journal of services marketing
1
Total quality management & business excellence
1
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ECONIS (ZBW)
52
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1
Let the music play or not : the influence of background music on consumer behavior
Andersson, Pernille K.
;
Kristensson, Per
;
Wästlund, Erik
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 553-560
Persistent link: https://www.econbiz.de/10009655509
Saved in:
2
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
5
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
6
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
7
Choice models and the hospitality business environment
Verma, Rohit
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 96-107)
.
2010
Persistent link: https://www.econbiz.de/10008666492
Saved in:
8
The effect of gaze on consumers' encounter evaluation
Andersson, Pernille
;
Wästlund, Erik
;
Kristensson, Per
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
Saved in:
9
Re-placing place in marketing : a resource-exchange place perspective
Rosenbaum, Mark
;
Kelleher, Carol
;
Friman, Margareta
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 281-289
Persistent link: https://www.econbiz.de/10011745378
Saved in:
10
Influencing consumers to choose environment friendly offerings : evidence from field experiments
Kristensson, Per
;
Wästlund, Erik
;
Söderlund, Magnus
- In:
Journal of business research : JBR
76
(
2017
),
pp. 89-97
Persistent link: https://www.econbiz.de/10011712562
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