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Customer integration : a key to an implementation perspective of service provision

Benoit, Sabine - In: Journal of service research : JSR 11 (2008/09) 2, pp. 197-210

Persistent link: https://www.econbiz.de/10003776184

Kundenintegration 2.0 : welche Faktoren beeinflussen die Kundenintegration in transaktionsbasierten Online Communities?

Sichtmann, Christina; Benoit, Sabine; Hogrefe, Jens; … - In: Kundenintegration 2.0, (pp. 21-45). 2011

Persistent link: https://www.econbiz.de/10009303084

Explaining social exchanges in information-based online communities (IBOCs)

Benoit, Sabine; Bilstein, Nicola; Hogreve, Jens; … - In: Journal of service management 27 (2016) 4, pp. 460-480

Persistent link: https://www.econbiz.de/10011563614

Theoretische Grundlagen zur Koordination des Interaktionsverhaltens bei der Erstellung integrativer Leistungen

Møller, Sabine - 2002

Persistent link: https://www.econbiz.de/10013409592

Uncovering collaborative value creation patterns and establishing corresponding customer roles

Moeller, Sabine; Ciuchita, Robert; Mahr, Dominik; … - In: Journal of service research : JSR 16 (2013) 4, pp. 471-487

Persistent link: https://www.econbiz.de/10010203524

Wenn der Kunde mehr ist als Käufer und Nutzer : Motive kollaborativer Wertschöpfungsprozesse

Möller, Sabine; Fassnacht, Martin; Heider, Raphael - In: Kundenintegration : Forum Dienstleistungsmanagement, (pp. 263-280). 2009

Persistent link: https://www.econbiz.de/10003808722

Development and implementation of customer solutions : a study of process dynamics and market shaping

Biggemann, Sergio; Kowalkowski, Christian; Maley, Jane; … - In: Industrial marketing management : the international … 42 (2013) 7, pp. 1083-1092

Persistent link: https://www.econbiz.de/10010223466

The co-creative practice of forming a value proposition

Kowalkowski, Christian; Persson, Oscar; Röndell, Jimmie G. - In: Journal of marketing management : MM 28 (2012) 13/14, pp. 1553-1570

Persistent link: https://www.econbiz.de/10009697982

Archetypes of service innovation : implications for value cocreation

Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301

Persistent link: https://www.econbiz.de/10011916505

Archetypes of Service Innovation : Implications for Value Cocreation

Helkkula, Anu - 2018

Service innovation is a key source of competitive differentiation across firms and markets. Despite growing attention from practitioners and academics alike, systematic scholarly inquiry into service innovation's diverse theoretical foundations has to date been limited. This article explores...

Persistent link: https://www.econbiz.de/10012931152