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Customer co‐creation in servic...
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Kundenintegration
Consumer behaviour
57
Innovation
52
Konsumentenverhalten
52
Customer satisfaction
46
Dienstleistungsqualität
44
Service quality
44
Beziehungsmarketing
41
Relationship marketing
41
Dienstleistungssektor
38
Service industry
38
Kundenzufriedenheit
35
Services
34
Theorie
32
Theory
32
Dienstleistung
31
Service innovation
31
Customer integration
25
Sweden
25
Dienstleistungsinnovation
23
Conjoint analysis
22
Conjoint-Analyse
22
Innovation management
22
Innovationsmanagement
22
Schweden
21
Experiment
20
Market research
20
Marktforschung
20
Dienstleistungsmanagement
19
Quality management
19
Service management
19
Customer experience
15
Customer service
15
Kundenservice
15
Qualitätsmanagement
15
Value creation
14
Betriebliche Wertschöpfung
13
Health care
12
New product development
12
Bundling strategy
11
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8
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2
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Article
23
Book / Working Paper
2
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Article in journal
19
Aufsatz in Zeitschrift
19
Aufsatz im Buch
4
Book section
4
Language
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English
24
German
1
Author
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Witell, Lars
17
Kristensson, Per
11
Gustafsson, Anders
10
Edvardsson, Bo
5
Elg, Mattias
4
Snyder, Hannah
3
Anderson, Laurel
2
Engström, Jon
2
Hogan, Suellen J.
2
Löfgren, Martin
2
Magnusson, Peter R.
2
Matthing, Jonas
2
McColl-Kennedy, Janet R.
2
Poksinska, Bozena
2
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Colurcio, Maria
1
Dahlgaard-Park, Su Mi
1
Fombelle, Paul
1
Fundin, Anders
1
Gremyr, Ida
1
Helkkula, Anu
1
Högberg, Johan
1
Johansson, A. Elisabeth
1
Johnson, Michael D.
1
Johnson, Mikael
1
Kabel, Daan
1
Lervik-Olsen, Line
1
Lusch, Robert F.
1
Löfberg, Nina
1
Magnusson, Peter
1
Martin, Jason
1
Meiren, Thomas
1
Olsson Ramberg, Marcus
1
Raddats, Chris
1
Sandén, Bodil
1
Schäfer, Adrienne
1
Sebastiani, Roberta
1
Sjödin, Carina
1
Trischler, Jakob
1
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Journal of business research : JBR
5
Journal of service management
5
International journal of quality and service sciences
2
Involving customers in new service development
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Creativity and innovation management
1
European journal of marketing : EJM
1
Journal of retailing and consumer services
1
Series on Technology Management
1
The TQM journal : the international review of organizational improvement
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The journal of services marketing
1
Total quality management & business excellence
1
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ECONIS (ZBW)
25
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1
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
2
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
3
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
4
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
5
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
6
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
7
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10008938680
Saved in:
8
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
9
The role of the customer in the development process
Sandén, Bodil
;
Gustafsson, Anders
;
Witell, Lars
- In:
Involving customers in new service development
,
(pp. 33-56)
.
2006
Persistent link: https://www.econbiz.de/10003593196
Saved in:
10
Managing ideas that are unthinkable in advance : a matter of how and where you ask
Kristensson, Per
- In:
Involving customers in new service development
,
(pp. 127-141)
.
2006
Persistent link: https://www.econbiz.de/10003593226
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