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Examining the factors that affect tourists' satisfaction, loyalty, WOM and intention to return using SEM : evidence from Jordan
Al-Refaie, Abbas; Ko, Jong-Hwan; Li, Ming-hsien - In: International journal of leisure and tourism marketing … 3 (2012) 2, pp. 179-197
Persistent link: https://www.econbiz.de/10009658317
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The effects of quality management practices on customer satisfaction and innovation : perspective from Jordan
Al-Refaie, Abbas; Ghnaimat, Ola; Ko, Johng-hwan - In: International journal of productivity and quality … 8 (2011) 4, pp. 398-415
Persistent link: https://www.econbiz.de/10009376070
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Factors influencing the repurchase intention and customer satisfaction : a case of Jordanian telecom companies
Al-Refaie, Abbas; Jalham, Issam S.; Li, Ming-hsien Caleb - In: International journal of productivity and quality … 10 (2012) 3, pp. 374-387
Persistent link: https://www.econbiz.de/10009630762
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872