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Effect of social support on customer satisfaction and citizenship behavior in online brand communities : the moderating role of support source
Zhu, Dong Hong; Sun, Hui; Chang, Ya Ping - In: Journal of retailing and consumer services 31 (2016), pp. 287-293
Persistent link: https://www.econbiz.de/10011528724
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The negative effect of name : mentions of frontline service employee name reduce online review persuasiveness
Li, Xinlan; Zhu, Dong Hong; Chang, Yaping - In: Journal of service research 27 (2024) 4, pp. 636-652
Persistent link: https://www.econbiz.de/10015375891
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The influence of seamless shopping experience on customers' word of mouth on social media
Li, Jingwen; Chang, Yaping - In: The journal of services marketing 38 (2024) 5, pp. 578-600
Persistent link: https://www.econbiz.de/10015110362
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The effects of utilitarian value on omnichannel continuance intention : the moderating role of product involvement
Geng, Lixiao; Chang, Yaping - In: Baltic journal of management : BJM 17 (2022) 4, pp. 484-500
Persistent link: https://www.econbiz.de/10013363435
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Planned or unplanned purchases? : the effects of perceived values on omnichannel continuance intention
Chang, Yaping; Geng, Lixiao - In: International journal of retail and distribution management 50 (2022) 12, pp. 1535-1551
Persistent link: https://www.econbiz.de/10013407456
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The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You; Liang, Zhehao; Wang, Yawei; Chang, Yaping - In: International journal of hospitality management 115 (2023), pp. 1-7
Persistent link: https://www.econbiz.de/10014487592