Um Serviceorientierung und Effizienz gleichermaßen zu verbessern, reorganisierenimmer mehr Unternehmen den telefonischen Kontakt mitihren KundInnen. Gleichzeitig erweitern bzw. verlagern sie ihr Dienstleistungsangebot.Dies geschieht häufig durch die Gründung so genannter„Call Center“...

Services to private households are often regarded as having a great deal of employment potentialin Germany. Even in the discussion on more employment through promoting low wagejobs these services are one of the focuses. Up to now, however, there are only few regularjobs in this field and their...

"The statutory minimum wage regulation for industrial laundries affects laundries which achieve more than 80 % of their turnover with commercial clients. The impact could only be explored by descriptive analysis and qualitative research (company survey, company case studies and expert...

"The commercial cleaning industry is characterized by a high proportion of labour costs and a pronounced comparability and standardization of services. The statistical preconditions for the evaluation have not been ideal which is mainly due to the high proportion of part-time work and mini-jobs....

"The commercial cleaning industry is characterized by a high proportion of labour costs and a pronounced comparability and standardization of services. The statistical preconditions for the evaluation have not been ideal which is mainly due to the high proportion of part-time work and mini-jobs....

"The statutory minimum wage regulation for industrial laundries affects laundries which achieve more than 80 % of their turnover with commercial clients. The impact could only be explored by descriptive analysis and qualitative research (company survey, company case studies and expert...

"In this paper we address the question as to whether and to what extent workers in atypical employment are affected by low wages (below two-thirds of the hourly median wage). Our analysis is based on quantitative data (using the GSOEP) and on qualitative interviews at establishment level in...

In this paper we address the question as to whether and to what extent workers in atypical employment are affected by low wages (below two-thirds of the hourly median wage). Our analysis is based on quantitative data (using the GSOEP) and on qualitative interviews at establishment level in...

The commercial cleaning industry is characterized by a high proportion of labour costs and a pronounced comparability and standardization of services. The statistical preconditions for the evaluation have not been ideal which is mainly due to the high proportion of part-time work and mini-jobs....