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Emotional dissonance, job stress, and intrinsic motivation of married women working in call centers : the roles of work overload and work-family conflict

Jeon, Moo-Kyeong; Yoon, Hyun Joong; Yang, Yuha - In: Administrative Sciences : open access journal 12 (2022) 1, pp. 1-19

This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work-family-related...

Persistent link: https://www.econbiz.de/10012817782

Workplace design : conceptualizing and measuring workplace characteristics for motivation

Karanika-Murray, Maria; Michaelides, George - In: Journal of organizational effectiveness : people and … 2 (2015) 3, pp. 224-243

Persistent link: https://www.econbiz.de/10011456380

Using self-determination theory to understand the relationship between calling enactment and daily well-being

Conway, Neil; Clinton, Michael; Sturges, Jane; … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 8, pp. 1114-1131

Persistent link: https://www.econbiz.de/10011497364

Managing motivation in the contact center : the employment relationship of outsourcing and temporary agency workers

Sobral, Filipa; Chambel, Maria José; Castanheira, Filipa - In: Economic and industrial democracy 40 (2019) 2, pp. 357-381

Persistent link: https://www.econbiz.de/10012030749

It's not all about language ability : motivational cultural intelligence matters in call center performance

Presbitero, Alfred - In: The international journal of human resource management 28 (2017) 11, pp. 1547-1562

Persistent link: https://www.econbiz.de/10011753729

Monetary incentives, motivational orientation and affective commitment in contact centers : a multilevel mediation model

Alcover de la Hera, Carlos María; Chambel, Maria José; … - In: Journal of economic psychology : research in economic … 81 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012433440

Motivation and job satisfaction : the case of call centres in Greece

Despoteris, Grigorios; Myloni, Barbara - In: International journal of decision sciences, risk and … 8 (2018) 1/2, pp. 64-84

Persistent link: https://www.econbiz.de/10011989242

The impact of perceived organisational support on knowledge hiding behaviour of call centre employees : a moderated mediation model

Khan, Muhammad Awais - In: International journal of knowledge management studies : … 13 (2022) 3, pp. 286-310

Persistent link: https://www.econbiz.de/10013419452

What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling

Lee, Lindsey; Ponting, Sandra Sun-Ah; Ghosh, Ankita; … - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2832-2851

Persistent link: https://www.econbiz.de/10013412821

When service calls : public service motivation and calling as complementary concepts for public service

Vogel, Morgan D. - In: International public management journal 25 (2022) 4, pp. 620-638

Persistent link: https://www.econbiz.de/10013370406