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~subject:"Online retailing"
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Online retailing
Consumer behaviour
50
Konsumentenverhalten
48
Beziehungsmarketing
40
Relationship marketing
40
Customer satisfaction
28
Kundenzufriedenheit
26
Meta-analysis
23
Meta-Analyse
22
Dienstleistungsqualität
18
Service quality
18
Einzelhandel
14
Retail trade
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Online-Handel
13
Germany
12
Complaint management
11
Deutschland
11
Beschwerdemanagement
10
USA
10
United States
10
Corporate reputation
8
Customer integration
8
Firmenimage
8
Kundenintegration
8
Switching behaviour
8
Wechselverhalten
8
Dienstleistungssektor
7
Emotion
7
Innovation adoption
7
Innovationsakzeptanz
7
Service industry
7
E-commerce
6
Electronic Commerce
6
KMU
6
Marketing
6
SME
6
Salespeople
6
Verkaufspersonal
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Brand management
5
Customer service
5
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Blut, Markus
7
Beatty, Sharon E.
6
Brock, Christian
3
Gillison, Stephanie T.
3
Mittal, Vikas
2
Northington, William Magnus
2
Arnold, Julian M.
1
Backhaus, Christof
1
Baker, Julie
1
Chowdhry, Nivriti
1
Chowdhry, Nivritiv
1
Eberhardt, Tim
1
El-Manstrly, Dahlia
1
Ghiassaleh, Arezou
1
Gillison, Stephanie
1
Givan, Alexa Martinez
1
Grewal, Dhruv
1
Guha, Abhijit
1
Henon, Ericka
1
Herhausen, Dennis
1
Hill, William W.
1
Holloway, Betsy Bugg
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Hubert, Marco
1
Kim, Kyoungmi
1
Lombart, Cindy
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Lunardo, Renaud
1
Mencarelli, Rémi
1
Reynolds, Kristy
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Reynolds, Kristy E.
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Journal of retailing
4
Journal of marketing theory and practice : JMTP
3
Journal of business research : JBR
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Psychology & marketing
1
The journal of consumer marketing
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ECONIS (ZBW)
13
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1
Shopper deal seeking across channels : an updated view
Gillison, Stephanie T.
;
Northington, William Magnus
; …
- In:
Journal of marketing theory and practice : JMTP
27
(
2019
)
2
,
pp. 123-139
Persistent link: https://www.econbiz.de/10012181612
Saved in:
2
Shoppers' digital deal seeking : charting new territory
Gillison, Stephanie T.
;
Beatty, Sharon E.
;
Northington, …
- In:
Journal of marketing theory and practice : JMTP
30
(
2022
)
2
,
pp. 257-277
Persistent link: https://www.econbiz.de/10013358772
Saved in:
3
A model of adolescents' online consumer self-efficacy (OCSE)
Hill, William W.
;
Beatty, Sharon E.
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1025-1033
Persistent link: https://www.econbiz.de/10009270604
Saved in:
4
Satisfiers and dissatisfiers in the online environment : a critical incident assessment
Holloway, Betsy Bugg
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 347-364
Persistent link: https://www.econbiz.de/10003705721
Saved in:
5
Mother-adolescent daughter identity interplay processes
Gillison, Stephanie
;
Givan, Alexa Martinez
;
Beatty, …
- In:
The journal of consumer marketing
32
(
2015
)
4
,
pp. 234-244
Persistent link: https://www.econbiz.de/10011407095
Saved in:
6
Female-friend gift-card giving
Gillison, Stephanie T.
;
Beatty, Sharon E.
;
Reynolds, …
- In:
Journal of marketing theory and practice : JMTP
30
(
2022
)
4
,
pp. 421-439
Persistent link: https://www.econbiz.de/10013358799
Saved in:
7
E-services quality : development of a hierarchical model
Blut, Markus
- In:
Journal of retailing
92
(
2016
)
4
,
pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
Saved in:
8
E-service quality : a meta-analytic review
Blut, Markus
;
Chowdhry, Nivritiv
;
Mittal, Vikas
;
Brock, …
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
Saved in:
9
Acceptance of smartphone-based mobile shopping : mobile benefits, customer characteristics, perceived risks, and the impact of application context
Hubert, Marco
;
Blut, Markus
;
Brock, Christian
; …
- In:
Psychology & marketing
34
(
2017
)
2
,
pp. 175-194
Persistent link: https://www.econbiz.de/10011638741
Saved in:
10
Should online retailers emphasize efficiency or experience? : first insights on the evolution and heterogeneity of website attributes
El-Manstrly, Dahlia
;
Herhausen, Dennis
;
Guha, Abhijit
; …
- In:
Journal of retailing
100
(
2024
)
2
,
pp. 274-292
Persistent link: https://www.econbiz.de/10015065218
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