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Contextual and mediation analysis between TQM critical factors and organisational results in the EFQM Excellence Model framework
Calvo-Mora, Arturo; Picón-Berjoyo, Araceli; … - In: International journal of production research 53 (2015) 7, pp. 2186-2201
Persistent link: https://www.econbiz.de/10010514655
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A mediating and multigroup analysis of customer loyalty
Picón-Berjoyo, Araceli; Ruiz-Moreno, Carolina; Castro, … - In: European management journal 34 (2016) 6, pp. 701-713
Persistent link: https://www.econbiz.de/10011625096
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The relationships between soft-hard TQM factors and key business results
Calvo-Mora, Arturo; Picón, Araceli; Ruiz, Carolina; … - In: International Journal of Operations & Production Management 34 (2013) 1, pp. 115-143
Purpose – This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM factors in the EFQM model, investigates the relationships between these factors and analyses their influence...
Persistent link: https://www.econbiz.de/10014791859
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The relationships between soft-hard TQM factors and key business results
Calvo-Mora, Arturo; Picón, Araceli; Ruiz, Carolina; … - In: International journal of operations & production … 34 (2014) 1, pp. 115-143
Persistent link: https://www.econbiz.de/10010250144
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A structural analysis of the EFQM model : an assessment of the mediating role of process management
Suárez, Eva; Roldán, José L.; Calvo-Mora, Arturo - In: Journal of business economics and management 15 (2014) 5, pp. 862-885
Persistent link: https://www.econbiz.de/10010484393
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The role of strategic planning in excellence management systems
Suarez, Eva; Calvo-Mora, Arturo; Roldán, José Luis - In: European journal of operational research : EJOR 248 (2016) 2, pp. 532-542
Persistent link: https://www.econbiz.de/10011409640
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Project to improve knowledge management and key business results through the EFQM excellence model
Calvo-Mora, Arturo; Navarro García, Antonio; … - In: International journal of project management : the … 33 (2015) 8, pp. 1638-1651
Persistent link: https://www.econbiz.de/10011410777