chapter 1 Introduction -- chapter 2 There Is No Panacea! -- chapter 3 Training Day -- chapter 4 Sharing Black Books -- chapter 5 Tachinbo -- chapter 6 Prioritizing and Executing Actions -- chapter 7 Updating Standardized Work Forms and Expanding -- chapter 8 Focused Tachinbo: Workstation...

chapter 1 Defining Outpatient Healthcare -- chapter 2 Creating a Structure for Quality and Safety -- chapter 3 Engineering the Customer Connection -- chapter 4 Policies, Procedures, and Plans -- chapter 5 e Human Resource Factor -- chapter 6 Measuring Quality and Safety -- chapter 7 Medication...

chapter 1 Use and Misuse -- chapter 2 A Variety of Improvements -- chapter 3 Green Mountain Coffee Roasters—Continuous Growth -- chapter 4 IBM—A Revival -- chapter 5 Ben and Jerry’s Homemade Ice Cream—A Tale of Two Plants -- chapter 6 Herman Miller—How Lean Are You?.

chapter 1 A Basis for Managerial Effectiveness -- chapter 2 A3 Thinking -- chapter 3 The Problem-Solving A3 Report -- chapter 4 The Proposal A3 Report -- chapter 5 The Status A3 Report -- chapter 6 Notes on Form and Style -- chapter 7 Supporting Structures -- chapter 8 Conclusion.

chapter 1 - Introduction -- chapter 2 - A Strange Day in a New Plant: The “Beheaded Chicken” -- chapter 3 - Variability Is the Enemy of Production -- chapter 4 - Training Day One: Introducing Standardized Work -- chapter 5 - The Hidden Cost of Human Variability -- chapter 6 - How to Measure...

part Section I - Define Phase -- chapter 1 Dene Phase Overview -- chapter 2 - Identify Preliminary Requirements: Step 1 -- chapter 3 - Tool Training: Voice of the Customer -- chapter 4 - Develop Team Charter: Step 2 -- chapter 5 Dene a High-Level Process Map: Step 3 -- part Section II - Measure...

chapter 1 A Brief History of American Healthcare -- chapter 2 Healthcare Quality History -- chapter 3 Quality- Driven Healthcare -- chapter 4 Industrialized Healthcare and Organizational Transitions -- chapter 5 A Vision of 21st Century Healthcare -- chapter 6 What Does It All Mean to You?.

part Section I: The Philosophy of Experimentation -- chapter 1 Why Design Experiments? -- chapter 2 Organizing the Experiment -- chapter 3 The Neglected Response Variable -- part Section II Statistical Experimental Design -- chapter 4 The Factorial Two-Level Design and General Factorial Designs...