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~subject:"Relationship marketing"
~subject:"Turkey"
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Relationship marketing
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Consumer behaviour
20
Konsumentenverhalten
20
Internet marketing
16
Online-Marketing
16
Beziehungsmarketing
14
Dienstleistungsqualität
10
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10
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10
Customer satisfaction
9
Kundenzufriedenheit
9
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Bank employees
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Bankberufe
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Burnout
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Werbewirkung
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Babakus, Emin
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Karatepe, Osman M.
6
Jha, Subhash
4
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3
Smith, Katherine Taken
2
Smith, L. Murphy
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Alexandrov, Aliosha
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Ashill, Nicholas J.
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Balaji, M. S.
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Sen, Sandipan
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Services marketing quarterly
3
International journal of hospitality management
2
The international journal of bank marketing : IJBM
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Review of managerial science : RMS
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The journal of consumer marketing
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
Social media usage by law firms : correlation to revenue, reputation, and practice areas
Smith, Katherine Taken
;
Smith, L. Murphy
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 66-81
Persistent link: https://www.econbiz.de/10012179158
Saved in:
2
Analysis of social media usage and relationship to profit margin among insurance companies
Smith, Katherine Taken
;
Smith, L. Murphy
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012607287
Saved in:
3
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
4
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
5
Correlates of customer loyalty to financial institutions : a case study
Yavas, Ugur
;
Babakus, Emin
;
Deitz, George D.
;
Jha, Subhash
- In:
The journal of consumer marketing
31
(
2014
)
3
,
pp. 218-227
Persistent link: https://www.econbiz.de/10010395516
Saved in:
6
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
7
Affectivity and organizational politics as antecedents of burnout among frontline hotel employees
Karatepe, Osman M.
;
Babakus, Emin
;
Yavas, Ugur
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 66-75
Persistent link: https://www.econbiz.de/10009406151
Saved in:
8
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
9
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
10
Retail store loyalty : a comparison of two customer segments
Yavas, Ugur
;
Babakus, Emin
- In:
International journal of retail & distribution management
37
(
2009
)
6/7
,
pp. 477-492
Persistent link: https://www.econbiz.de/10009521982
Saved in:
1
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