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Robot
Dienstleistung
10
Dienstleistungssektor
10
Service industry
10
Services
10
Dienstleistungsqualität
8
Roboter
8
Service quality
8
Customer service
7
Kundenservice
7
Beziehungsmarketing
5
Consumer behaviour
5
Instandhaltung
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Konsumentenverhalten
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Maintenance policy
5
Relationship marketing
5
Customer satisfaction
4
Kundenzufriedenheit
4
Artificial intelligence
3
B-to-B-Marketing
3
Business services
3
Business-to-business marketing
3
Hospital
3
Innovation management
3
Innovationsmanagement
3
Krankenhaus
3
Künstliche Intelligenz
3
Lieferantenmanagement
3
Service management
3
Supplier relationship management
3
Unternehmensdienstleistung
3
Agency
2
Anthropomorphism
2
Business-to-business services
2
COVID-19
2
Computerized method
2
Computerunterstützung
2
Coronavirus
2
Customer expectations
2
Deutschland
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8
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Paluch, Stefanie
8
Kunz, Werner H.
6
Wirtz, Jochen
6
Pitardi, Valentina
3
Jörling, Moritz
2
Böhm, Robert
1
Holz, Heiko F.
1
Kies, Alexander
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Tuzovic, Sven
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Journal of service management
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Journal of service research
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Research handbook on services management
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Tourism management : research, policies, practice
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ECONIS (ZBW)
8
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1
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
4
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
5
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
Saved in:
6
The service robot revolution
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Research handbook on services management
,
(pp. 296-308)
.
2022
Persistent link: https://www.econbiz.de/10014452658
Saved in:
7
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
8
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
Saved in:
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