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~subject:"Roboter"
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Roboter
Consumer behaviour
32
Dienstleistungssektor
32
Service industry
26
Konsumentenverhalten
25
Service quality
22
Dienstleistungsqualität
21
Artificial intelligence
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Künstliche Intelligenz
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Customer satisfaction
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Relationship marketing
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Robot
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Digitization
11
Singapore
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Digitalisierung
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Customer service
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Kundenservice
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Kundenzufriedenheit
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Services
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Singapur
9
AI
7
Service management
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Brand management
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Dienstleistungsmanagement
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Fluggesellschaft
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Marketingmanagement
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Service robots
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Social web
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B-to-B-Marketing
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Beschwerdemanagement
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Wirtz, Jochen
13
Kunz, Werner H.
6
Paluch, Stefanie
6
Pitardi, Valentina
4
Kim, Hyunsu
2
So, Kevin Kam Fung
2
Borghi, Matteo
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Chew, Patricia Y. P.
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Ding, Xin
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Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
Italian journal of marketing : ITJM
1
Journal of service management
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Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Research handbook on services management
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ECONIS (ZBW)
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1
Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Wirtz, Jochen
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290782
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
4
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
5
Service robots : applying social exchange theory to better understand human-robot interactions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Wirtz, Jochen
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326674
Saved in:
6
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
7
The service robot revolution
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Research handbook on services management
,
(pp. 296-308)
.
2022
Persistent link: https://www.econbiz.de/10014452658
Saved in:
8
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
9
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
10
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
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