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~subject:"Service management"
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Service management
Consumer behaviour
88
Beziehungsmarketing
82
Customer satisfaction
82
Konsumentenverhalten
82
Relationship marketing
82
Kundenzufriedenheit
72
Dienstleistungsqualität
52
Service quality
52
Services
42
Dienstleistung
38
Kundenintegration
32
Customer integration
31
Customer experience
30
Dienstleistungssektor
29
Service industry
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
21
Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
17
Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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11
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1
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English
12
German
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Edvardsson, Bo
9
Gustafsson, Anders
2
Klaus, Philipp
2
Tronvoll, Bård
2
Witell, Lars
2
Aksoy, Lerzan
1
Andreassen, Tor Wallin
1
Bartsch, Silke
1
Büttgen, Marion
1
Colurcio, Maria
1
Conduit, Jodie
1
Davidsson, Nina
1
Dortignacq, Bryant F.
1
Echeverri, Per
1
Gruber, Thorsten
1
Grönroos, Christian
1
Hedley, Timothy
1
Heinonen, Kristina
1
Hogreve, Jens
1
Jaakkola, Elina
1
Kania, Nathalie
1
Karpen, Ingo Oswald
1
Keiningham, Timothy
1
Kristensson, Per
1
Kuusisto, Jari
1
Lervik-Olsen, Line
1
Lorz, Tamara
1
Maull, Roger S.
1
McColl-Kennedy, Janet R.
1
Mickelsson, Karl-Jacob
1
Parasuraman, A.
1
Pareigis, Jörg
1
Ponsignon, Frederic
1
Porco, Barbara
1
Sheth, Jagdish N.
1
Slåtten, Terje
1
Statuto, Leigh Anne
1
Strandvik, Tore
1
Sundström, Erik
1
Svari, Sander
1
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Journal of service management
5
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
International journal of services technology and management
1
International journal of services, economics and management
1
Journal of service management research : SMR
1
Legends in marketing
1
Springer eBook Collection
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ECONIS (ZBW)
13
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1
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1
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
2
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
3
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
4
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
5
Service management
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235084
Saved in:
6
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
7
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
8
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
9
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
10
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
1
2
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