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Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.; Powers, Thomas L. - In: The journal of business & industrial marketing 30 (2015) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
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Business relationship process management as company dynamic capability improving relationship portfolio
Mitrega, Maciej; Pfajfar, Gregor - In: Industrial marketing management : the international … 46 (2015), pp. 193-203
Persistent link: https://www.econbiz.de/10011286958
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The maturity of relationship management and firm performance : a step toward relationship management middle-range theory
Deszczyński, Bartosz; Beręsewicz, Maciej - In: Journal of business research : JBR 135 (2021), pp. 358-372
Persistent link: https://www.econbiz.de/10012647878
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In-store experience and customer loyalty of TopT (Pty) Ltd
Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225
Persistent link: https://www.econbiz.de/10012666417
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Positive and negative effects of a company's relationships in the internationalization process
Ratajczak-Mrozek, Milena; Mielcarek, Paweł - In: Argumenta oeconomica 38 (2017) 1, pp. 121-144
Persistent link: https://www.econbiz.de/10012284654
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Relationship management, competitive advantage and performance of hotels : a resource-based view
Ofori, Daniel; Appiah-Nimo, Christina - In: Journal of African business 23 (2022) 3, pp. 712-730
Persistent link: https://www.econbiz.de/10013352972
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Beyond performance : how great organizations build ultimate competitive advantage
Keller, Scott; Price, Colin - 2011
"What makes your company great today, however, won't necessarily make it great tomorrow. Evolving is critical to long-term corporate performance and health. Humankind's greatest invention isn't the wheel, it is organization: people working together towards a goal that is beyond what can be...
Persistent link: https://www.econbiz.de/10009234221
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Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander; Nerdinger, Friedemann W. - In: Die Unternehmung : Swiss journal of business research … 64 (2010) 1, pp. 66-89
Persistent link: https://www.econbiz.de/10003955186
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Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander; Nerdinger, Friedemann W. - In: Serviceorientierung im Unternehmen : Forum …, (pp. 375-398). 2010
Persistent link: https://www.econbiz.de/10003943276
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"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168