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Service quality
Consumer behaviour
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India
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Verma, Sanjeev
4
Prasad, Ram Komal
2
Bhattacharya, Arijit
1
Chaudhuri, Ranjan
1
Srivastava, Manjari
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Asia-Pacific journal of management research and innovation : APJMRI
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of management practice : IJMP
1
Journal of global marketing
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ECONIS (ZBW)
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1
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
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2
Service facet prioritisation using grey relation approach
Verma, Sanjeev
;
Prasad, Ram Komal
- In:
Asia-Pacific journal of management research and …
12
(
2016
)
3/4
,
pp. 238-241
Persistent link: https://www.econbiz.de/10011785065
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3
Customer experience in online shopping : a structural modeling approach
Bhattacharya, Arijit
;
Srivastava, Manjari
;
Verma, Sanjeev
- In:
Journal of global marketing
32
(
2019
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10012201003
Saved in:
4
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
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