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Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.; Powers, Thomas L. - In: The journal of business & industrial marketing 30 (2015) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
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In-store experience and customer loyalty of TopT (Pty) Ltd
Theledi, Karabo Mpho; Mudzanani, Takalani Eric - In: African journal of business and economic research : AJBER 15 (2020) 3, pp. 203-225
Persistent link: https://www.econbiz.de/10012666417
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Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Melián-González, Santiago; Bulchand-Gidumal, Jacques - In: International journal of hospitality management 63 (2017), pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
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Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander; Nerdinger, Friedemann W. - In: Serviceorientierung im Unternehmen : Forum …, (pp. 375-398). 2010
Persistent link: https://www.econbiz.de/10003943276
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Transformationale Führung und sozialer Austausch als Bedingungen interner Kundenorientierung
Pundt, Alexander; Nerdinger, Friedemann W. - In: Die Unternehmung : Swiss journal of business research … 64 (2010) 1, pp. 66-89
Persistent link: https://www.econbiz.de/10003955186
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Procedural justice in managerial performance evaluation : effects of subjectivity, relationship quality, and voice opportunity
Bellavance, François; Landry, Suzanne; Schiehll, Eduardo - In: The British accounting review : the journal of the … 45 (2013) 3, pp. 149-166
Persistent link: https://www.econbiz.de/10010192708
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"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Schminke, Marshall; Caldwell, James; Ambrose, Maureen L.; … - In: Organizational behavior and human decision processes : … 123 (2014) 2, pp. 206-219
Persistent link: https://www.econbiz.de/10010346028
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Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda; Burton, Jamie; Gruber, Thorsten; … - In: Journal of service management 25 (2014) 4, pp. 531-555
Persistent link: https://www.econbiz.de/10010405201