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An examination of consumer embarrassment and repatronage intentions in the context of emotional service encounters
Grace, Debra - In: Journal of retailing and consumer services 16 (2009) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10003803115
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Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru; Quach, Sara; Thaichon, Park; … - In: Asia Pacific journal of marketing and logistics 35 (2023) 2, pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
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Implementing the marketing concept in travel organizations: the important moderating influence of perceived organizational support
Herington, Carmel; Weaven, Scott - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 692-717
Persistent link: https://www.econbiz.de/10003893331
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E-retailing by banks : e-service quality and its importance to customer satisfaction
Herington, Carmel; Weaven, Scott - In: European journal of marketing : EJM 43 (2009) 9/10, pp. 1220-1231
Persistent link: https://www.econbiz.de/10009525798
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Examining antecedents of reconciliation following service failure and recovery
Radu, Alexandru; Surachartkumtonkun, Jiraporn; Weaven, Scott - In: Journal of strategic marketing 28 (2020) 5, pp. 417-433
Persistent link: https://www.econbiz.de/10012313910
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Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine; Weaven, Scott; Wong, IpKin Anthony - In: International journal of hospitality management 90 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
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The impact of servqual on consumers' satisfaction, loyalty, and intention to use online food delivery services
Arli, Denni; Van Esch, Patrick; Weaven, Scott - In: Journal of promotion management : innovations in … 30 (2024) 7, pp. 1159-1188
Persistent link: https://www.econbiz.de/10015183013
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The influence of service brand orientation on hotel employees' attitude and behaviors in China
King, Ceridwyn; So, Kevin Kam Fung; Grace, Debra - In: International journal of hospitality management 34 (2013), pp. 172-180
Persistent link: https://www.econbiz.de/10009766712
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Understanding the role of retail store service in light of self-image-store image congruence
O'Cass, Aron; Grace, Debra - In: Psychology & marketing 25 (2008) 6, pp. 521-537
Persistent link: https://www.econbiz.de/10003735892