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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
41
Consumer behaviour
33
Konsumentenverhalten
31
Customer satisfaction
29
Theorie
29
Kundenzufriedenheit
27
Theory
24
China
17
Kartell
14
Quality management
14
Qualitätsmanagement
14
Beziehungsmarketing
13
Online retailing
13
Online-Handel
13
Relationship marketing
13
United States
12
Cartel
11
Antitrust law
10
Kartellrecht
10
USA
10
Hospital
9
Innovation adoption
9
Innovationsakzeptanz
9
Krankenhaus
9
Wettbewerbspolitik
9
Dividend
8
Dividende
8
Fast-food industry
8
Law enforcement
8
Rechtsdurchsetzung
8
Schnellgastronomie
8
Straffreiheit
8
Competition policy
7
EU-Staaten
7
Exemption from punishment
7
PLS-SEM
7
Welt
7
World
7
Gesundheitsversorgung
6
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19
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40
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40
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2
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research-article
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English
43
Author
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Prybutok, Victor R.
40
Qin, Hong
13
Boakye, Kwabena G.
10
Blankson, Charles
8
Prybutok, Gayle
8
Harun, Ahasan
6
Zhang, Xiaoni
5
Peak, Daniel A.
4
Fang, Jiaming
3
Wen, Chao
3
Boonme, Kittipong
2
Landrum, Hollis
2
Landrum, Hollis T.
2
McGinnis, Thomas C.
2
Prybutok, Victor
2
Randall, Wesley S.
2
Senn, William D.
2
Ashton, Triss
1
David, Alsius
1
Evangelopoulos, Nicholas
1
George, Benjamin
1
Gravier, Michael J.
1
Han, Bo
1
Hu, Lixue
1
Kappelman, Leon A.
1
Kwon, Junhyuk
1
Liu, Xiangqian
1
Liu, Xiaotong
1
Natesan, Prathiba
1
Ofori, Kwame Simpe
1
Paswan, Audhesh K.
1
Peng, Xianghui
1
R. Prybutok, Victor
1
Rokonuzzaman, Md
1
Rokonuzzaman, Md.
1
Ryan, Sherry D.
1
Scott, Rebecca A.
1
Strutton, David
1
Zhao, Qilan
1
Zhou, Jun
1
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Quality management journal : QMJ
17
International journal of services and standards
6
Journal of retailing and consumer services
3
International journal of quality & reliability management
2
Operations management research : OMR ; advancing practice through theory
2
Electronic commerce research
1
Health marketing quarterly
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International Journal of Operations & Production Management
1
International Journal of Quality & Reliability Management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of decision systems
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Thunderbird international business review
1
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ECONIS (ZBW)
41
Other ZBW resources
2
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1
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
2
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
3
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
4
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
5
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
6
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
7
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
8
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
9
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
10
An assessment of national healthcare service delivery : a Ghanaian illustration
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 649-666
Persistent link: https://www.econbiz.de/10011706922
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