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~subject:"Service quality"
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Service quality
Taiwan
13
Dienstleistungsqualität
8
Arbeitsvermittlung
2
Consumer behaviour
2
Customer satisfaction
2
Employment office
2
Firm performance
2
IPGA
2
Internet
2
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Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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Unternehmenserfolg
2
consistency
2
degree of leverage
2
financial disclosure
2
financial leverage
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financial reporting
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information quality
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operating leverage
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service quality
2
1999-2004
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Betriebliche Investitionstheorie
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Tsai, Ming-Chun
4
Cheng, Ching-Chan
3
Chan, Ya-hui
2
Lin, Shu-Ping
2
Lin, Shu-ping
2
Tsai, Ming-chun
2
Chang, Ya-Yuan
1
Chen, Cheng-Ta
1
Chen, Jason C. H.
1
Chen, Lu-fang
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Cheng, Lee-joy
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Hsu, Mei-ting
1
Jao, Po-chen
1
Lin, Ching-wen
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Liu, Hsiang-te
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Ma, Ai-ping
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Shih, Kuang-Hsun
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Wang, Kuo-Ching
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Wong, Seng-lee
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
International journal of hospitality management
1
International journal of services and standards
1
Journal of business research : JBR
1
Public management review
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Elucidating the relationship between satisfaction and citizen involvement in public administration
Wong, Seng-lee
;
Liu, Hsiang-te
;
Cheng, Lee-joy
- In:
Public management review
13
(
2011
)
4
,
pp. 595-618
Persistent link: https://www.econbiz.de/10009233203
Saved in:
2
Seniors' perceptions of service features on outbound group package tours
Wang, Kuo-Ching
;
Ma, Ai-ping
;
Hsu, Mei-ting
;
Jao, Po-chen
; …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1021-1027
Persistent link: https://www.econbiz.de/10009755371
Saved in:
3
A transformation function corresponding to IPA and gap analysis
Lin, Shu-ping
;
Chan, Ya-hui
;
Tsai, Ming-chun
- In:
Total quality management & business excellence : an …
20
(
2009
)
7/8
,
pp. 829-846
Persistent link: https://www.econbiz.de/10003897762
Saved in:
4
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
5
A comparison of the service quality of fast food chain franchises
Tsai, Ming-Chun
;
Shih, Kuang-Hsun
;
Chen, Jason C. H.
- In:
International journal of services and standards
3
(
2007
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10003459595
Saved in:
6
Developing strategies for improving the service quality of casual-dining restaurants : new insights from integrating IPGA and QFD analysis
Cheng, Ching-Chan
;
Tsai, Ming-Chun
;
Lin, Shu-Ping
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 415-429
Persistent link: https://www.econbiz.de/10011300161
Saved in:
7
Identifying the strategic implications of service attributes of wedding banquet halls for market competition and risk management
Cheng, Ching-Chan
;
Wu, Hung-Che
;
Tsai, Ming-Chun
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425166
Saved in:
8
A comprehensive quality improvement model : integrating internal and external information
Tsai, Ming-Chun
;
Lin, Shu-Ping
;
Cheng, Ching-Chan
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 548-565
Persistent link: https://www.econbiz.de/10013166898
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