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~subject:"Service quality"
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Service quality
Consumer behaviour
105,979
Konsumentenverhalten
103,536
Theorie
19,716
Theory
19,466
Performance measurement
19,424
Brand management
19,260
Markenführung
18,846
Performance-Messung
18,635
Relationship marketing
14,354
Beziehungsmarketing
14,304
Product quality
12,632
Produktqualität
12,615
Markenartikel
12,353
Brand image
12,106
Markenimage
11,989
Brand
11,280
Online-Handel
8,950
Online retailing
8,937
Customer satisfaction
8,216
Social Web
8,027
Social web
8,022
Kundenzufriedenheit
7,999
Dienstleistungsqualität
7,239
Deutschland
6,699
USA
6,550
Online-Marketing
6,354
Internet marketing
6,323
United States
6,214
Germany
6,052
Experiment
5,713
Einzelhandel
5,648
Retail trade
5,577
Werbewirkung
5,509
Advertising effects
5,445
Electronic Commerce
5,231
Marketingmanagement
5,216
Marketing management
5,196
E-commerce
5,073
Unternehmenserfolg
4,798
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1,385
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6,141
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95
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78
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34
Sammelwerk
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Han, Heesup
44
Mattila, Anna S.
32
Siciliani, Luigi
21
Usman, Osly
21
Prentice, Catherine
19
Law, Rob
17
Sharma, Piyush
17
Wong, IpKin Anthony
17
Prybutok, Victor R.
16
Gravelle, Hugh
15
McColl-Kennedy, Janet R.
15
Sparks, Beverley
14
Bilgihan, Anil
13
Propper, Carol
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Yi, Youjae
12
Balaji, M. S.
11
Gursoy, Dogan
11
Jang, Soocheong (Shawn)
11
Qu, Hailin
11
Russell-Bennett, Rebekah
11
Ahn, Jiseon
10
Grégoire, Yany
10
Hanks, Lydia
10
Hyun, Sunghyup Sean
10
Lee, Jin-soo
10
Li, Jun
10
Line, Nathaniel D.
10
Miao, Li
10
Roy, Sanjit
10
Shahin, Arash
10
Sreejesh, S.
10
Van Vaerenbergh, Yves
10
Wu, Luorong
10
Ali, Faizan
9
Antony, Jiju
9
Casidy, Riza
9
Ha, Hong Youl
9
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National Bureau of Economic Research
12
OECD
12
IGI Global
5
European Organization for Quality Control
3
Hochschulrektorenkonferenz
3
Taylor and Francis.
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
ACA
2
DAAD
2
Deutschland / Bundeswehr / Universität Hamburg
2
ENQA
2
European Commission / Directorate-General for Research
2
European Parliament / Directorate-General for Internal Policies of the Union
2
Hongkong / Securities and Futures Commission
2
Organisation for Economic Co-operation and Development
2
Springer Fachmedien Wiesbaden
2
World Bank
2
Australien / Department of Social Security
1
California Agricultural Experiment Station
1
Centre for Economic Research <Dublin>
1
Christian-Albrechts-Universität zu Kiel
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
European Commission / Directorate-General for Economic and Financial Affairs
1
European Commission / Joint Research Centre
1
Europäische Kommission / Information Market Observatory
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Ebert-Stiftung / Gesprächskreis Arbeit und Soziales
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Institut Gesellschafts Wirtschaftswissenschaften
1
Institute of Leadership & Management
1
Jacobs Foundation
1
Logos Verlag Berlin
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Institute of Economic and Social Research
1
Organisation for Economic Co-Operation and Development
1
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Published in...
All
International journal of hospitality management
276
Journal of retailing and consumer services
251
The journal of services marketing
151
Journal of business research : JBR
140
International journal of contemporary hospitality management
130
Journal of hospitality marketing & management
115
The service industries journal
107
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
95
Services marketing quarterly
82
Journal of travel and tourism marketing
79
Tourism management : research, policies, practice
71
International journal of quality & reliability management
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Total quality management & business excellence
57
Cogent business & management
56
International journal of quality and service sciences
54
International journal of productivity and quality management : IJPQM
53
Journal of service management
51
Journal of service research : JSR
51
Service business
50
The TQM journal : the international review of organizational improvement
49
International journal of services and operations management
46
Asia Pacific journal of marketing and logistics
43
Journal of service research
42
Journal of air transport management
41
Journal of hospitality and tourism insights
41
International journal of services, economics and management
36
The international journal of bank marketing : IJBM
34
Managing service quality : MSQ ; an international journal
33
Quality management journal : QMJ
33
Psychology & marketing
32
Journal of Services Marketing
31
Marketing intelligence & planning
30
Journal of service theory and practice
29
Journal of service theory and practice : JSTP
29
European journal of marketing : EJM
28
Journal of Islamic marketing
28
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
25
International journal of services and operations management : IJSOM
25
Journal of strategic marketing
25
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ECONIS (ZBW)
7,233
Other ZBW resources
94
RePEc
3
BASE
1
EconStor
1
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date (oldest first)
1
Understanding cross-product purchase intention in an IT
brand
extension context
Guo, Yue
;
Zhu, Ying
;
Barnes, Stuart J.
;
Bao, Yongchuan
; …
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 392-411
Persistent link: https://www.econbiz.de/10011970130
Saved in:
2
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty
: the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
3
The effect of multiple hotel
brand
extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
4
Reciprocal transfer of
brand
associations between service parent brands and upward line extensions : an accessibility-diagnosticity perspective
Boisvert, Jean
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 222-243
Persistent link: https://www.econbiz.de/10011515426
Saved in:
5
Factors influencing luxury service
brand
extension in a developing country
Ahn, Jiseon
- In:
Journal of consumer marketing
41
(
2024
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10015078766
Saved in:
6
Is similarity a constraint for service-to-service
brand
extensions?
Dimitriu, Radu
;
Warlop, Luk
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
4
,
pp. 1019-1041
Persistent link: https://www.econbiz.de/10013471031
Saved in:
7
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
8
Perceived
brand
quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge
- In:
The journal of product & brand management
24
(
2015
)
2
,
pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
Saved in:
9
The smartness paradox: the moderating effect of
brand
quality reputation on consumers' reactions to RFID-based smart fitting rooms
Mukherjee, Amaradri
;
Smith, Ronn J.
;
Turri, Anna M.
- In:
Journal of business research : JBR
92
(
2018
),
pp. 290-299
Persistent link: https://www.econbiz.de/10011925471
Saved in:
10
Brand
price differentials in retail distribution : product quality and service quality
Mañez Castillejo, Juan A.
;
Moner Colonques, Rafael
; …
- In:
Applied economics
48
(
2016
)
58/60
,
pp. 5749-5760
Persistent link: https://www.econbiz.de/10011772192
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