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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
23,449
Qualitätsmanagement
18,759
Quality management
17,083
Product quality
12,666
Produktqualität
12,649
Arbeitskräfte
10,791
Workforce
10,003
Theorie
8,038
Theory
7,881
Customer satisfaction
7,520
Consumer behaviour
7,317
Kundenzufriedenheit
7,307
Konsumentenverhalten
7,278
Relationship marketing
5,211
Beziehungsmarketing
5,203
Deutschland
4,524
Germany
3,668
USA
3,350
United States
3,093
Wirtschaftsprüfung
3,046
Financial audit
3,034
Krankenhaus
2,935
Arbeitszufriedenheit
2,870
Job satisfaction
2,852
Hospital
2,834
Health care
2,506
Arbeitnehmer
2,493
Gesundheitsversorgung
2,477
Gesundheitswesen
2,241
Health care system
2,172
Arbeitsverhalten
2,115
Work behaviour
2,110
Standardisierung
1,833
Standardization
1,821
Human Resource Management
1,802
Personalmanagement
1,799
Innovation
1,776
Unternehmenserfolg
1,651
Performance measurement
1,626
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Online availability
All
Undetermined
9,429
Free
5,785
CC license
525
Type of publication
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Article
17,695
Book / Working Paper
6,482
Journal
16
Other
4
Type of publication (narrower categories)
All
Article in journal
15,516
Aufsatz in Zeitschrift
15,516
Graue Literatur
1,714
Non-commercial literature
1,714
Working Paper
1,431
Arbeitspapier
1,430
Aufsatz im Buch
1,140
Book section
1,140
research-article
600
Hochschulschrift
522
Thesis
395
Collection of articles of several authors
238
Sammelwerk
238
Conference paper
171
Konferenzbeitrag
171
Case study
155
Fallstudie
155
Aufsatzsammlung
108
Konferenzschrift
97
Conference proceedings
64
Amtsdruckschrift
58
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58
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57
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57
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54
Sammlung
54
case-report
39
conceptual-paper
33
review-article
31
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23
viewpoint
22
review
20
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17
Lehrbuch
16
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English
22,649
German
1,363
Undetermined
123
French
33
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13
Italian
10
Russian
10
Swedish
6
Finnish
4
Lithuanian
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
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Author
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Siciliani, Luigi
85
Hanushek, Eric Alan
64
Straume, Odd Rune
57
Propper, Carol
56
Rivkin, Steven G.
53
Han, Heesup
52
Brekke, Kurt R.
51
Bruhn, Manfred
49
Mattila, Anna S.
45
Prybutok, Victor R.
40
Gravelle, Hugh
37
Prentice, Catherine
33
Shahin, Arash
33
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
McColl-Kennedy, Janet R.
26
Sharma, Piyush
26
Wong, IpKin Anthony
26
Usman, Osly
25
Van Reenen, John
25
Zhang, Min
25
Figlio, David N.
24
Kain, John F.
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Wirtz, Jochen
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Berry, Leonard L.
20
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
McMillan, Robert
20
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All
National Bureau of Economic Research
206
OECD
43
IGI Global
27
World Bank
20
Hochschulrektorenkonferenz
19
Springer Fachmedien Wiesbaden
19
European Commission / Joint Research Centre
13
World Bank Group
12
European Foundation for the Improvement of Living and Working Conditions
10
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Taylor and Francis.
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
Edward Elgar Publishing
4
European Commission / Directorate-General for Education, Youth, Sport and Culture
4
European Commission / Directorate-General for Health and Food Safety
4
OECD / International Transport Forum
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
Christian-Albrechts-Universität zu Kiel
3
European Organization for Quality Control
3
European Parliament / Directorate-General for Internal Policies of the Union
3
Europäische Kommission / Generaldirektion Bildung und Kultur
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Institute of Economic and Social Research
3
Organisation for Economic Co-operation and Development
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
ACA
2
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
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Published in...
All
International journal of hospitality management
475
Journal of retailing and consumer services
336
The service industries journal
317
Journal of business research : JBR
265
The journal of services marketing
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
International journal of contemporary hospitality management
224
NBER working paper series
205
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
164
Tourism management : research, policies, practice
152
Journal of air transport management
139
International journal of quality & reliability management
137
Services marketing quarterly
136
The TQM journal : the international review of organizational improvement
136
Journal of Services Marketing
130
International journal of quality and service sciences
128
Journal of travel and tourism marketing
127
International journal of productivity and quality management : IJPQM
122
Service business
117
Journal of service management
115
Health care management review : the journal for health care management research
113
Cogent business & management
110
The accounting review : a publication of the American Accounting Association
105
Discussion paper series / IZA
104
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
99
Journal of service research : JSR
99
Total quality management & business excellence
98
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
86
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
International journal of services, economics and management
82
Journal of service research
80
International journal of auditing : IJA
78
Management science : journal of the Institute for Operations Research and the Management Sciences
76
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Source
All
ECONIS (ZBW)
23,270
Other ZBW resources
753
RePEc
120
BASE
28
EconStor
25
ArchiDok
1
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1
Quality evaluation of residential houses : the development of a real-time quality assessment tool
Menicou, Michalis
;
Vassiliou, Vassos
;
Charalambides, Marios
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10009791788
Saved in:
2
Systematic literature review of quality maturity matrix
Kush, Patrick
;
Cudney, Elizabeth A.
;
Materla, Tejaswi
; …
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 289-297
Persistent link: https://www.econbiz.de/10012423585
Saved in:
3
Continuous improvement planning through sustainability assessment of product-service systems
Negri, Elisa
;
Holgado, Maria
;
Wagner, Dirk
;
Grefrath, …
- In:
International journal of productivity and quality …
18
(
2016
)
2/3
,
pp. 168-190
Persistent link: https://www.econbiz.de/10011582369
Saved in:
4
Complaints management : quality of response to customer complaints in an automotive company
Rocha, António
;
Pedregal, Ana
;
Maia, Catarina
;
Soares, …
- In:
International journal of productivity and quality …
44
(
2025
)
1
,
pp. 18-39
Persistent link: https://www.econbiz.de/10015394269
Saved in:
5
Continuous quality improvement in a Maltese hospital using logical framework analysis
Buttigieg, Sandra C.
;
Gauci, Dorothy
;
Dey, Prasanta Kumar
- In:
Journal of health organization and management
30
(
2016
)
7
,
pp. 1026-1046
Persistent link: https://www.econbiz.de/10011550695
Saved in:
6
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
7
A systematic literature review of Six Sigma practices in education
Cudney, Elizabeth A.
;
Elrod, Cassandra C.
;
Stanley, Sarah M.
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
3/4
,
pp. 163-175
Persistent link: https://www.econbiz.de/10011346396
Saved in:
8
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
Saved in:
9
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
10
Bessant's continuous improvement model : revisiting and revising
Fryer, Karen
;
Ogden, Susan
;
Anthony, Jiju
- In:
International journal of public sector management : IJPSM
26
(
2013
)
6
,
pp. 481-494
Persistent link: https://www.econbiz.de/10009792441
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