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~subject:"Service quality"
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Service quality
Consumer behaviour
105,931
Konsumentenverhalten
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Experiment
50,935
Theorie
32,854
Theory
32,495
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26,741
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Vertrauen
5,547
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5,502
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Han, Heesup
42
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18
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17
Law, Rob
16
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14
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13
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13
Sparks, Beverley
13
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Söderlund, Magnus
12
Balaji, M. S.
11
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11
Qu, Hailin
11
Van Vaerenbergh, Yves
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Ahn, Jiseon
10
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10
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10
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10
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Miao, Li
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9
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9
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Sreejesh, S.
9
Voorhees, Clay M.
9
Wu, Hung-Che
9
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8
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Excellence in Services International Conference <26., 2023, Paisley>
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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National Education Association of the United States / Research Division
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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International journal of hospitality management
254
Journal of retailing and consumer services
244
The journal of services marketing
141
Journal of business research : JBR
132
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
98
The service industries journal
77
Journal of travel and tourism marketing
74
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of service management
50
Journal of service research : JSR
50
Service business
47
Cogent business & management
45
Journal of service research
41
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
38
International journal of quality and service sciences
33
Journal of air transport management
33
The international journal of bank marketing : IJBM
33
Total quality management & business excellence
32
Psychology & marketing
31
International journal of quality & reliability management
29
International journal of services and operations management
29
International journal of services, economics and management
29
Journal of Islamic marketing
28
Journal of service theory and practice
28
Journal of service theory and practice : JSTP
28
European journal of marketing : EJM
27
The TQM journal : the international review of organizational improvement
27
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Journal of Services Marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of the Academy of Marketing Science
23
Journal of retailing
22
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ECONIS (ZBW)
5,408
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1
It's raining complaints! : how
weather
factors drive consumer comments and word-of-mouth
Bujisic, Milos
;
Bogicevic, Vanja
;
Parsa, H. G.
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
5
,
pp. 656-681
Persistent link: https://www.econbiz.de/10012053330
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2
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
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3
"Supersize me!" : the effects of cognitive effort and goal frame on the persuasiveness of upsell offers
Heidig, Wibke
;
Wentzel, Daniel
;
Tomczak, Torsten
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 541-562
Persistent link: https://www.econbiz.de/10011758765
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4
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
5
Informationsverhalten in komplexen Entscheidungssituationen : dargestellt anhand der Reiseentscheidung
Pikkemaat, Birgit
-
2002
Persistent link: https://www.econbiz.de/10001627906
Saved in:
6
Consumer
decision
-making strategies and use of hospital quality measures
Marquard, Jenna L.
;
Duffey, Noah
;
Lin, Qi Ming
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
Saved in:
7
Quality evaluation and best service choice for cloud computing based on user preference and weights of attributes using the analytic network process
Choi, Cheol-Rim
;
Jeong, Hwa-Young
- In:
Electronic commerce research
14
(
2014
)
3
,
pp. 245-270
Persistent link: https://www.econbiz.de/10010468735
Saved in:
8
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
9
The impact of customer cognitive competence on online service
decision
-making : an event-related potentials perspective
Wang, Jing
;
Zhao, Meina
;
Zhao, Gang
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 363-380
Persistent link: https://www.econbiz.de/10011741138
Saved in:
10
Choosing restaurant for lunch in campus area by the compromise
decision
via AHP
Kilinc, Ceyhun C.
;
Semiz, Mustafa
;
Katircioglu, Elif
; …
- In:
International journal of economic perspectives : IJEP
7
(
2013
)
2
,
pp. 5-10
Persistent link: https://www.econbiz.de/10011586394
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