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~subject:"Service quality"
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Service quality
Großbritannien
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Han, Heesup
42
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34
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32
Gravelle, Hugh
19
Prentice, Catherine
18
Usman, Osly
18
Bloom, Nicholas
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Law, Rob
16
Sharma, Piyush
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Van Reenen, John
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Wong, IpKin Anthony
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McColl-Kennedy, Janet R.
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Seiler, Stephan
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Bilgihan, Anil
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Gaynor, Martin
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Prybutok, Victor R.
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Sparks, Beverley
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Miao, Li
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Journal of retailing and consumer services
257
International journal of hospitality management
253
The journal of services marketing
146
Journal of business research : JBR
137
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
99
The service industries journal
90
Services marketing quarterly
76
Journal of travel and tourism marketing
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
63
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service management
55
Tourism management : research, policies, practice
52
Journal of service research : JSR
51
Service business
47
Cogent business & management
45
Journal of service research
40
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
39
International journal of quality and service sciences
35
Journal of air transport management
34
Psychology & marketing
33
The international journal of bank marketing : IJBM
33
Total quality management & business excellence
32
International journal of quality & reliability management
31
International journal of services and operations management
31
The TQM journal : the international review of organizational improvement
30
International journal of services, economics and management
29
Journal of service theory and practice
29
Journal of Islamic marketing
28
European journal of marketing : EJM
27
Managing service quality : MSQ ; an international journal
27
Journal of retailing
26
Journal of service theory and practice : JSTP
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of Services Marketing
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
5,910
Other ZBW resources
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RePEc
1
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1
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
2
The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah
;
Abdel-Rahman, Enas …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
Saved in:
3
Organizational structure and store performance in the grocery retail industry : the moderating role of narcissistic leadership
Sánchez-Gómez, Roberto
;
Vázquez-Suárez, Luis
- In:
Journal of retailing and consumer services
79
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015095383
Saved in:
4
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
5
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
6
A measure of service quality in the grocery stores
Kumar, Abhishek
;
Chaudhuri, Sumana
;
Satpathy, Ipseeta
; …
- In:
The Indian economic journal
66
(
2018
)
3/4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012390815
Saved in:
7
Assessing grocery store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
8
Service quality and store design in retail competitiveness
Faria, Sílvia
;
Carvalho, João M. S.
;
Vale, Vera Teixeira
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 184-199
Persistent link: https://www.econbiz.de/10013552654
Saved in:
9
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
10
Linkages of retailer personality, perceived quality and purchase intention with retailer loyalty : a study of Indian non-food retailing
Das, Gopal
- In:
Journal of retailing and consumer services
21
(
2014
)
3
,
pp. 407-414
Persistent link: https://www.econbiz.de/10010348744
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