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Regulatory fit: A meta-analyti...
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Service quality
Consumer behaviour
117
Konsumentenverhalten
117
Einzelhandel
60
Retail trade
59
Relationship marketing
55
Beziehungsmarketing
54
USA
33
United States
33
Social Web
27
Social web
27
Dienstleistungsqualität
23
Customer satisfaction
22
Kundenzufriedenheit
22
Marketing
22
Internet marketing
20
Online-Marketing
20
Marketingmanagement
19
Preismanagement
19
Pricing strategy
19
Marketing management
18
Ladengestaltung
13
Lieferantenmanagement
13
Store design
13
Supplier relationship management
13
E-commerce
12
Electronic Commerce
12
Emotion
12
Online retailing
12
Online-Handel
12
Theorie
12
Theory
12
Customer service
11
Kundenservice
11
Meta-analysis
11
marketing
11
Advertising effects
10
Artificial intelligence
10
Dienstleistungssektor
10
Meta-Analyse
10
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English
23
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Grewal, Dhruv
13
Ruyter, Ko de
6
Roggeveen, Anne L.
5
Wetzels, Martin
5
Keeling, Debbie Isobel
3
Mende, Martin
3
Bolton, Ruth N.
2
Doorn, Jenny van
2
Levy, Michael
2
Puccinelli, Nancy M.
2
Scott, Maura L.
2
Streukens, Sandra
2
Voss, Glenn B.
2
Andrzejewski, Susan A.
1
Beuningen, Jacqueline van
1
Carlson, Jamie
1
Chong, Terrence
1
Chylinski, Mathew
1
Emrich, Oliver
1
Ghrewal, Dhruv
1
Godfrey, Andrea L.
1
Gudergan, Siegfried
1
Heller, Jonas
1
Herhausen, Dennis
1
Hilken, Tim
1
Huang, Ming-Hui
1
Hulland, John
1
Jessen, Alexander
1
Keeling, Kathleen
1
Kipfelsberger, Petra
1
Kleijnen, Mirella
1
Kroschke, Mirja
1
Laing, Angus
1
Lindsey-Mullikin, Joan
1
Mahr, Dominik
1
Malthouse, Edward
1
Markos, Ereni
1
Montoya-Weiss, Mitzi
1
Motyka, Scott
1
Noble, Stephanie
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Journal of retailing
5
Journal of the Academy of Marketing Science
3
Journal of marketing research
2
Journal of service research : JSR
2
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Journal of service research
1
MSI reports : working paper series
1
Marketing-mix strategies - product strategy and promotion strategy
1
Psychology & marketing
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ECONIS (ZBW)
23
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1
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
2
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003438201
Saved in:
3
The contingent effects of semantic price cues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Lindsey-Mullikin, Joan
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 198-205
Persistent link: https://www.econbiz.de/10010402323
Saved in:
4
Understanding the co-creation effect : when does collaborating with customers provide a lift to service recovery?
Roggeveen, Anne L.
;
Tsiros, Michael
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 771-790
Persistent link: https://www.econbiz.de/10009679038
Saved in:
5
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
6
How in-store retail and service atmosphere create customer engagement
Schweiger, Elisa B.
;
Roggeveen, Anne L.
;
Grewal, Dhruv
; …
- In:
Handbook of research on customer engagement
,
(pp. 126-163)
.
2019
Persistent link: https://www.econbiz.de/10013163365
Saved in:
7
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
8
The value of knowing what customers really want : the impact of salesperson ability to read non-verbal cues of affect on service quality
Puccinelli, Nancy M.
;
Andrzejewski, Susan A.
;
Markos, Ereni
- In:
Journal of marketing management : MM
29
(
2013
)
3/4
,
pp. 356-373
Persistent link: https://www.econbiz.de/10009761873
Saved in:
9
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
10
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
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