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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Daily relationships between customer incivility, organizational control, self-efficacy, and service performance
Hur, Won-Moo; Shin, Yuhyung; Shin, Gyeongpyo - In: Journal of retailing and consumer services 69 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013401649
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Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Young-Jin - In: The journal of services marketing 36 (2022) 4, pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
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Is insomnia detrimental to proactive service performance and customer-directed helping? : mediation of employee resilience and moderation of job crafting
Hur, Won-Moo; Shin, Yuhyung; Chung, June-ho - In: Journal of retailing and consumer services 81 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015116832
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Service employees' STARA awareness and proactive service performance
Hur, Won-Moo; Shin, Yuhyung - In: The journal of services marketing 38 (2024) 4, pp. 426-442
Persistent link: https://www.econbiz.de/10015108157
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Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo; Shin, Yuhyung; Moon, Tae Won - In: Journal of service research 25 (2022) 2, pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
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How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo; Shin, Yuhyung; Hwang, Hansol - In: Journal of service theory and practice 32 (2022) 3, pp. 378-399
Persistent link: https://www.econbiz.de/10013273024