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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim; Al Khateeb, Amr; El Hedhli, Kamel - In: Journal of retailing and consumer services 75 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
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Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel; Chebat, Jean-Charles - In: Journal of business research : JBR 62 (2009) 6, pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
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How do restaurant atmospherics influence restaurant authenticity? : an integrative framework and empirical evidence
Al-Kilani, Shaymaa; El Hedhli, Kamel - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665979
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Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy; … - In: AMS review : official publication of the Academy of … 4 (2014) 1/2, pp. 21-31
Persistent link: https://www.econbiz.de/10010378847