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~subject:"Service quality"
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Service quality
Consumer behaviour
108,255
Konsumentenverhalten
105,813
Relationship marketing
31,921
Beziehungsmarketing
31,262
Electronic Commerce
28,263
E-commerce
25,612
Dienstleistungsqualität
23,816
Theorie
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Theory
21,867
Vertrauen
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20,705
Customer satisfaction
17,353
Online-Handel
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Online retailing
16,109
Kundenzufriedenheit
15,757
Satisfaction
13,398
Deutschland
13,045
Germany
12,205
Zufriedenheit
12,122
Social Web
10,820
Social web
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Brand management
10,178
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10,120
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8,867
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8,664
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8,609
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8,486
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8,450
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8,405
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7,936
Markenartikel
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Brand
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Einzelhandel
6,794
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6,089
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Siciliani, Luigi
85
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66
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57
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56
Han, Heesup
55
Rivkin, Steven G.
53
Brekke, Kurt R.
51
Bruhn, Manfred
50
Mattila, Anna S.
45
Prybutok, Victor R.
40
Gravelle, Hugh
37
Prentice, Catherine
33
Shahin, Arash
33
Pathak, Parag A.
30
Rockoff, Jonah E.
28
Staiger, Douglas
28
Kane, Thomas J.
27
Knechel, W. Robert
26
Law, Rob
26
McColl-Kennedy, Janet R.
26
Sharma, Piyush
26
Wong, IpKin Anthony
26
Usman, Osly
25
Van Reenen, John
25
Zhang, Min
25
Figlio, David N.
24
Kain, John F.
24
Wirtz, Jochen
24
Edvardsson, Bo
23
Sparks, Beverley
23
Benkenstein, Martin
22
Angrist, Joshua D.
21
Gaynor, Martin
21
Grabowski, David C.
21
Witell, Lars
21
Berry, Leonard L.
20
Brasington, David M.
20
Chi, Wuchun
20
Francis, Jere R.
20
Lisic, Ling Lei
20
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Verlag Dr. Kovač
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Nomos Verlagsgesellschaft
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Europäische Kommission
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Taylor and Francis.
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
European Centre for the Development of Vocational Training
5
European Commission / Directorate-General for the Information Society and Media
5
Edward Elgar Publishing
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Christian-Albrechts-Universität zu Kiel
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European Organization for Quality Control
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European Parliament / Directorate-General for Internal Policies of the Union
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Europäische Kommission / Generaldirektion Bildung und Kultur
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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National Institute of Economic and Social Research
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ACA
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2
Centralʹnyj bank Rossijskoj Federacii
2
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International journal of hospitality management
536
Journal of retailing and consumer services
357
Total quality management & business excellence
329
The service industries journal
317
Journal of business research : JBR
273
The journal of services marketing
258
International journal of contemporary hospitality management
227
NBER working paper series
207
Auditing : a journal of practice & theory
192
NBER Working Paper
187
Working paper / National Bureau of Economic Research, Inc.
178
Journal of hospitality marketing & management
168
The TQM journal : the international review of organizational improvement
164
Tourism management : research, policies, practice
155
International journal of quality and service sciences
139
Journal of air transport management
139
International journal of quality & reliability management
138
Services marketing quarterly
136
Cogent business & management
134
Journal of Services Marketing
130
Journal of travel and tourism marketing
128
International journal of productivity and quality management : IJPQM
122
Journal of service management
117
Service business
117
Health care management review : the journal for health care management research
113
Discussion paper series / IZA
106
The accounting review : a publication of the American Accounting Association
105
International journal of services and operations management
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
102
Journal of service research : JSR
99
Managerial auditing journal
96
Quality management journal : QMJ
96
Economics of education review
87
International journal of services, economics and management
84
Journal of health economics
84
Managing service quality : MSQ ; an international journal
83
Journal of service research
80
Management science : journal of the Institute for Operations Research and the Management Sciences
79
International journal of auditing : IJA
78
International Journal of Research in Business and Social Science : IJRBS
77
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ECONIS (ZBW)
23,636
Other ZBW resources
753
RePEc
120
BASE
28
EconStor
25
ArchiDok
1
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1
Key drivers of services
website
loyalty
Sanz Blas, Silvia
;
Ruiz Mafé, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Determinants of repurchase intentions at online stores in Indonesia
Wijaya, Rahmad
;
Farida, Naili
;
Andriyansah
- In:
International journal of e-business research : an …
14
(
2018
)
3
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011886512
Saved in:
3
Determinants of online repurchase intention in Covid-19 times : evidence from an emerging economy
Alvarez-Risco, Aldo
;
Quipuzco-Chicata, Liliana
; …
- In:
Lecturas de economía
96
(
2022
),
pp. 101-143
Persistent link: https://www.econbiz.de/10013387180
Saved in:
4
Why do travelers
trust
TripAdvisor? : antecedents of
trust
towards consumer-generated media and its influence on recommendation adoption and word of mouth
Filieri, Raffaele
;
Alguezaui, Salma
;
McLeay, Fraser
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 174-185
Persistent link: https://www.econbiz.de/10011414943
Saved in:
5
Do customers identify with our
website
? : the effects of
website
identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
6
Online shopping experience in India : an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
7
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of
trust
and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
8
STEP model approach for linking
website
usability dimensions and
website
success measures in B2C e-commerce setting
Sahi, Geetanjali
;
Madan, Sushila
- In:
International journal of business information systems : …
20
(
2015
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10011518881
Saved in:
9
Web design and
trust
as moderators in the relationship between e-service quality, customer
satisfaction
and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
10
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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