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Service quality
Consumer behaviour
59
Konsumentenverhalten
57
Franchising
50
Beziehungsmarketing
46
Relationship marketing
46
Australia
22
Online retailing
20
Online-Handel
20
Social Web
20
Social web
20
Australien
19
Customer satisfaction
19
Marketing management
19
Marketingmanagement
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Kundenzufriedenheit
18
Dienstleistungsqualität
17
Internet marketing
17
Online-Marketing
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Artificial intelligence
15
Künstliche Intelligenz
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E-commerce
14
Electronic Commerce
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Brand management
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Luxury goods
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Luxusgüter
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Markenführung
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Advertising
11
Einzelhandel
10
Retail trade
10
Marketing
9
Werbung
9
Advertising effects
8
Bibliometrics
8
Bibliometrie
8
Lieferantenmanagement
8
Supplier relationship management
8
Werbewirkung
8
relationship marketing
8
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English
17
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Quach, Sara
12
Thaichon, Park
7
Weaven, Scott
6
Thaichon, Paramaporn
4
Jebarajakirthy, Charles
3
Lobo, Antonio
3
Herington, Carmel
2
Prentice, Catherine
2
Radu, Alexandru
2
Surachartkumtonkun, Jiraporn
2
Arli, Denni
1
Barari, Mojtaba
1
Bavalur, Amulya Sai
1
Hewege, Chandana
1
Le Dung
1
Le, Truc H
1
Levin, Elizabeth
1
Moudrý, Dann Vit
1
Nair, Meeta
1
Nimri, Rawan
1
Quach, Ken
1
Van Esch, Patrick
1
Wong, IpKin Anthony
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Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
2
International journal of hospitality management
2
Services marketing quarterly
2
Australasian marketing journal
1
European journal of marketing : EJM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Journal of promotion management : innovations in planning and applied research
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Journal of strategic marketing
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ECONIS (ZBW)
17
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1
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
2
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
3
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
4
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
Saved in:
5
The relationship between service quality, satisfaction, trust, value, commitment and loyalty of Internet service providers' customers
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
4
,
pp. 295-313
Persistent link: https://www.econbiz.de/10011515067
Saved in:
6
The role of creativity and project management in enhancing service quality of advertising agencies : a qualitative approach
Levin, Elizabeth
;
Thaichon, Park
;
Quach, Sara
;
Lobo, Antonio
- In:
Australasian marketing journal
26
(
2018
)
1
,
pp. 31-40
Persistent link: https://www.econbiz.de/10011880456
Saved in:
7
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
8
The effects of service quality on internet service provider customers' behaviour : a mixed methods study
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
3
,
pp. 435-463
Persistent link: https://www.econbiz.de/10011583360
Saved in:
9
Triadic relationship between customers, service providers and government in a highly regulated industry
Quach, Sara
;
Thaichon, Park
;
Hewege, Chandana
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012269075
Saved in:
10
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
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