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Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting (Christina); Omran, Behzad Abound; … - In: International journal of contemporary hospitality management 29 (2017) 2, pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
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Service encounter value and online engagement behaviors
Zhang, Tingting (Christina); Zhang, Pei; Lu, Lu - In: International journal of hospitality management 85 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting (Christina); Ronzoni, … - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu; Zhang, Pei; Zhang, Tingting (Christina) - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
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The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham; Ozturk, Ahmet Bulent; Hacikara, Ahmet; … - In: International journal of hospitality management 117 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
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Unpacking AI for hospitality and tourism services : exploring the role of perceived enjoyment on future use intentions
Huang, Arthur; Ozturk, Ahmet Bulent; Zhang, Tingting … - In: International journal of hospitality management 119 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015069736
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Personality predictors of team taskwork understanding and transactive memory systems in service management teams
Guchait, Priyanko; Hamilton, Katherine; Hua, Nan - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 401-425
Persistent link: https://www.econbiz.de/10010358433
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Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.; Wei, Wei; Hua, Nan; Chen, Po-Ju - In: International journal of hospitality management 77 (2019), pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
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The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei; Torres, Edwin N.; Hua, Nan - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
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Understanding the determinants of intention to stay at medical hotels : a customer value perspective
Chaulagain, Suja; Jahromi, Melissa Farboudi; Hua, Nan; … - In: International journal of hospitality management 112 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014334773