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Service quality
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Zhang, Tingting (Christina)
6
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International journal of hospitality management
5
Health affairs : at the intersection of health, health care, and policy
1
International journal of contemporary hospitality management
1
Technological forecasting & social change : an international journal
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ECONIS (ZBW)
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Racial variation in quality of care among medicare+choice enrollees
Virning, Beth A.
;
Lurie, Nicole
;
Huang, Zhen
;
Musgrave, …
- In:
Health affairs : at the intersection of health, health …
21
(
2002
)
6
,
pp. 224-230
Persistent link: https://www.econbiz.de/10001743696
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2
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting (Christina)
;
Omran, Behzad Abound
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
3
Service encounter value and online engagement behaviors
Zhang, Tingting (Christina)
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
4
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting (Christina)
;
Ronzoni, …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
5
Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting (Christina)
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
Saved in:
6
Unveiling physicians' personal branding strategies in online healthcare service platforms
Zhang, Tingting
;
Yan, Xiangbin
;
Wang, William Yu Chung
; …
- In:
Technological forecasting & social change : an …
171
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012814229
Saved in:
7
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
8
Unpacking AI for hospitality and tourism services : exploring the role of perceived enjoyment on future use intentions
Huang, Arthur
;
Ozturk, Ahmet Bulent
;
Zhang, Tingting …
- In:
International journal of hospitality management
119
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015069736
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