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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction
Xie, Lishan; Liu, Xin; Li, Dongmei; Guan, Xinhua - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1197-1211
Persistent link: https://www.econbiz.de/10015192421
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Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin; Lei, Shaohui; Xie, Lishan - In: Tourism Management Perspectives 53 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
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Linking team learning climate to service performance : the role of individual- and team-level adaptive behaviors in travel services
Peng, Jiamin; Xie, Lishan; Zhou, Lian; Huan, Tzung-cheng - In: Tourism management : research, policies, practice 91 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013271605
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The nonlinear effect of service robot anthropomorphism on customers' usage intention : a privacy calculus perspective
Xie, Lishan; Lei, Shaohui - In: International journal of hospitality management 107 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10014227626
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Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Liu, Canmian; Zhang, Lu; Liu, Xin; Liang, Shengyuan; … - 2025
Persistent link: https://www.econbiz.de/10015358233