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~subject:"Service quality"
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Service quality
China
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Diversity Management
23
Diversity management
23
Gastgewerbe
21
Hospitality industry
21
Job satisfaction
17
Arbeitszufriedenheit
15
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Dienstleistungsqualität
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Digitalisierung
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Digitization
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Madera, Juan M.
6
Lee, Lindsey
5
Guchait, Priyanko
3
Yu, Heyao
2
Barber, Nelson A.
1
Bharadwaja, Shina
1
Dawson, Mary
1
Jolly, Phillip M.
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Lim, Fong Jie
1
Liu, Dan
1
Liu, Jun
1
Luo, Anqi
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Luo, Jifeng
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Mai, Xinda
1
Neal, Jack A.
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Ren, Xiaoyu
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Taylor, D. Christopher
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Wang, Panpan
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Wang, Xiangxin
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Wang, Xingyu
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Xu, Gaoqian
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Xu, Hong
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Yao, Sheng
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Yu, Haiyue
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International journal of hospitality management
6
International journal of contemporary hospitality management
1
Journal of management analytics
1
Journal of retailing and consumer services
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
Keeping warm : racial disparities of warmth judgments in the service industry
Lee, Lindsey
;
Yu, Heyao
;
Jolly, Phillip M.
- In:
International journal of contemporary hospitality management
35
(
2023
)
11
,
pp. 3950-3971
Persistent link: https://www.econbiz.de/10014429887
Saved in:
2
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
Saved in:
3
The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
Saved in:
4
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
5
Customer evaluations of service-oriented organizational citizenship behaviors : agentic and communal differences
Bharadwaja, Shina
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
70
(
2018
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011825977
Saved in:
6
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
7
Customer service evaluations of employees with disabilities : the roles of perceived competence and service failure
Madera, Juan M.
;
Taylor, D. Christopher
;
Barber, Nelson A.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10012158099
Saved in:
8
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
9
Impacts of congestion on healthcare outcomes : an empirical observation in China
Yu, Haiyue
;
Wang, Panpan
;
Zheng, Huan
;
Luo, Jifeng
;
Liu, Jun
- In:
Journal of management analytics
7
(
2020
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10012286187
Saved in:
10
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
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