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Service quality
Consumer behaviour
62
Konsumentenverhalten
59
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
32
Gambling
28
Glücksspiel
28
Customer satisfaction
25
Kundenzufriedenheit
25
Intelligence
17
Intelligenz
17
Brand management
13
Markenführung
13
Social Web
13
Social web
13
Artificial intelligence
12
Emotion
12
Künstliche Intelligenz
12
Customer integration
11
Kundenintegration
11
China
10
Bibliometrics
9
Bibliometrie
9
Brand image
9
Coronavirus
9
Customer engagement
9
Customer loyalty
9
Emotional intelligence
9
Gastgewerbe
9
Hospitality industry
9
Markenimage
9
USA
9
United States
9
Advertising effects
8
Arbeitsleistung
8
Casinos
8
Confidence
8
Customer retention
8
Hotel industry
8
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English
33
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Prentice, Catherine
32
Wang, Xuequn
6
Wong, IpKin Anthony
5
King, Brian
3
Loureiro, Sandra Maria Correia
3
Ji, Chunli
2
Lopes, Sergio Dominique
2
Nguyen, Mai
2
Sthapit, Erose
2
Woodside, Arch G.
2
Chang, Wen
1
Dominique-Ferreira, Sergio
1
Dong, Shi Yong
1
Ferreira, Andreia
1
Garrod, Brian
1
He, Wei
1
Hou, Yuansi
1
Hsiao, Aaron
1
Kadan, Mariam
1
Larsen, Anders
1
Lei, Inman
1
Liu, Matthew Tingchi
1
Liu, Zilong
1
Lobo, Antonio
1
Ma, Erdan
1
Ohtsuka, Keis
1
Ou, Juanjuan
1
Perényi, Áron
1
Prajitmutita, Lyn Manassannan
1
Quach, Sara
1
Thaichon, Paramaporn
1
Wang, Xuhui
1
Weaven, Scott
1
Yang, Huijun
1
Yang, Ping
1
Zeng, Zhong Lu
1
Zhao, Zhihe
1
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Journal of retailing and consumer services
10
International journal of hospitality management
5
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
3
Psychology & marketing
2
Services marketing quarterly
2
International Journal of Contemporary Hospitality Management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
32
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The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
3
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
4
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
5
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
6
Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui
;
Wang, Xuequn
;
Liu, Zilong
;
Chang, Wen
; …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
Saved in:
7
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
8
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
9
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
10
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
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