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Occupational stress as a mediator between organisational intelligence traits and digital government service quality : a triangulation design approach

Subashini Ramakrishnan; Mutum, Dilip S.; Myint Moe Chit; … - In: Journal of service theory and practice 34 (2024) 6, pp. 787-821

Persistent link: https://www.econbiz.de/10015198338

Antecedents of consumer-based electronic retail brand equity : an integrated model

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A conceptual model of the relationship between organisational intelligence traits and digital government service quality : the role of occupational stress

Subashini Ramakrishnan; Wong, Meng Seng; Myint Moe Chit; … - In: International journal of quality & reliability management 39 (2022) 6, pp. 1429-1452

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The mediating role of occupational stress : a missing link between organisational intelligence traits and digital government service quality

Subashini Ramakrishnan; Wong, Meng Seng; Myint Moe Chit; … - In: International journal of quality & reliability management 41 (2024) 2, pp. 532-558

Persistent link: https://www.econbiz.de/10014470924

Occupational stress as a mediator between organisational intelligence traits and digital government service quality: a triangulation design approach

Ramakrishnan, Subashini; Mutum, Dilip S.; Chit, Myint Moe; … - In: Journal of Service Theory and Practice 34 (2024) 6, pp. 787-821

Purpose This paper aims to examine the mediating role of occupational stress in addressing the missing link between organisational intelligence (OI) traits and digital government service quality and propose relevant strategies in sustaining the digital government service quality whilst enhancing...

Persistent link: https://www.econbiz.de/10015352755

Moderating role of perceived justice between employee incivility and consequences of brand hate

Fakhra Malik Mushtaq; Zalfa Laili Hamzah; Ezlika Binti … - In: Journal of Asia Business Studies 19 (2025) 1, pp. 204-230

Persistent link: https://www.econbiz.de/10015327107