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Service quality
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Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
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2
Bridging the service divide through digitally enabled service innovations : evidence from Indian healthcare service providers
Srivastava, Shirish C.
;
Shainesh, G.
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 245-267
Persistent link: https://www.econbiz.de/10010505854
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3
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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