Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Ingredient branding and feedba...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service recovery
Relationship marketing
27
Beziehungsmarketing
26
Consumer behaviour
22
Konsumentenverhalten
22
Complaint management
19
Beschwerdemanagement
18
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
17
Service quality
17
Marketing management
11
Marketingmanagement
11
B-to-B-Marketing
10
Business-to-business marketing
10
Lieferantenmanagement
10
Supplier relationship management
10
Japan
8
Social Web
8
Social web
8
USA
8
United States
8
Confidence
7
Innovation
7
Strategic management
7
Strategisches Management
7
Theorie
7
Theory
7
Vertrauen
7
Brand management
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Innovation management
6
Innovationsmanagement
6
Markenführung
6
Viral marketing
6
Virales Marketing
6
service recovery
6
Brand image
5
Customer revenge
5
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Grégoire, Yany
6
Béal, Mathieu
2
Suri, Anshu
2
Sénécal, Sylvain
2
Gelbrich, Katja
1
Ghadami, Fateme
1
Gäthke, Jana
1
Khamitov, Mansur
1
Laporte, Sandra
1
Larocque, Denis
1
Mirza, Jeeshan
1
Nguyen, Chau Minh
1
Nguyen, Nguyen
1
Ranaweera, Chatura
1
Sabadie, William
1
more ...
less ...
Published in...
All
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
Journal of service management
1
Marketing letters : a journal of research in marketing
1
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
2
How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany
;
Ghadami, Fateme
;
Laporte, Sandra
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
Saved in:
3
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
4
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
5
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
6
Boundary-breaking opportunities in service failure and recovery
Mirza, Jeeshan
;
Grégoire, Yany
;
Ranaweera, Chatura
; …
- In:
Journal of service management
36
(
2025
)
1
,
pp. 100-132
Persistent link: https://www.econbiz.de/10015401056
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
