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Towards a New Service Reality - Human-Robot Collaboration at the Service Frontline

Kunz, Werner H.; Paluch, Stefanie; Wirtz, Jochen - 2022

The digital service revolution will significantly change the way we do business. A big part of this revolution are service robots in various forms and shapes. In this article, we illustrate the implication of service robots for the service industry. We compare service robots with traditional...

Persistent link: https://www.econbiz.de/10014085412

Service robots, agency and embarrassing service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Journal of service management 33 (2022) 2, pp. 389-414

Persistent link: https://www.econbiz.de/10012880733

Intelligent automation, service robots, and AI : the service revolution is in full swing

Kunz, Werner H.; Wirtz, Jochen; Paluch, Stefanie - In: Contemporary Trends in Marketing : Problems, Processes …, (pp. 93-110). 2023

Persistent link: https://www.econbiz.de/10014338924

Contrasting risk perceptions of technology-based service innovations in inter-organizational settings

Paluch, Stefanie; Wünderlich, Nancy V. - In: Journal of business research : JBR 69 (2016) 7, pp. 2424-2431

Persistent link: https://www.econbiz.de/10011491008

Service robots and the future of services

Paluch, Stefanie; Wirtz, Jochen; Kunz, Werner H. - In: Marketing Weiterdenken : Zukunftspfade für eine …, (pp. 423-435). 2020

Persistent link: https://www.econbiz.de/10012301924

Service robots : drivers of perceived responsibility for service outcomes

Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Journal of service research 22 (2019) 4, pp. 404-420

Persistent link: https://www.econbiz.de/10012127951

Service separation and customer satisfaction : assessing the service separation/customer integration paradox

Paluch, Stefanie; Blut, Markus - In: Journal of service research : JSR 16 (2013) 3, pp. 415-427

Persistent link: https://www.econbiz.de/10009782110

The service robot revolution

Paluch, Stefanie; Wirtz, Jochen; Kunz, Werner H. - In: Research handbook on services management, (pp. 296-308). 2022

Persistent link: https://www.econbiz.de/10014452658

Service robots and their implications for service delivery

Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; … - In: A Research Agenda for Service Marketing, (pp. 23-43). 2024

Persistent link: https://www.econbiz.de/10014517864

Metaperception benefits of service robots in uncomfortable service encounters

Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015072985