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Pathways to service system smartness for firms

Henkens, Bieke; Verleye, katrien; Larivière, Bart; … - In: Journal of service research 26 (2023) 4, pp. 521-541

Persistent link: https://www.econbiz.de/10014580306

The co-creation experience from the customer perspective : its measurement and determinants

Verleye, Katrien - In: Journal of service management 26 (2015) 2, pp. 321-342

Persistent link: https://www.econbiz.de/10011401345

Communication in service ecosystems through value propositions : dilemmas and future research avenues

Verleye, Katrien; Reber, Bryan - In: Journal of service management 33 (2022) 4/5, pp. 578-588

Persistent link: https://www.econbiz.de/10013325714

What causes imbalance in complex service networks? : evidence from a public health service

Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56

Persistent link: https://www.econbiz.de/10011654986

The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems

Henkens, Bieke; Verleye, Katrien; Larivière, Bart - In: International journal of research in marketing : IJRM ; … 38 (2021) 2, pp. 425-447

Persistent link: https://www.econbiz.de/10012591054

Reflections on context in service research

Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36

Persistent link: https://www.econbiz.de/10011482107

Special section: advancing customer experience and big data impact via academic–practitioner collaboration

Burton, Jamie; Nasr, Linda; Gruber, Thorsten; Bruce, … - In: Journal of Services Marketing 31 (2017) 2, pp. 142-147

Purpose This paper aims to outline the purpose, planning, development and delivery of the “1st Academic-Practitioner Research with Impact workshop: Customer Experience Management (CEM) and Big Data” held at Alliance Manchester Business School on 18th and 19th January 2016, at which four...

Persistent link: https://www.econbiz.de/10014905858

Billions of impoverished people deserve to be better served : a call to action for the service research community

Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55

Persistent link: https://www.econbiz.de/10011482155

Special section: advancing customer experience and big data impact via academic–practitioner collaboration

Burton, Jamie; Alkire, Linda; Gruber, Thorsten; Bruce, … - In: The journal of services marketing 31 (2017) 2, pp. 142-147

Persistent link: https://www.econbiz.de/10011654609