Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Social Web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundenorientierung und Leistun...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Social Web
Beziehungsmarketing
24,807
Relationship marketing
24,807
Konsumentenverhalten
8,837
Consumer behaviour
8,834
Dienstleistung
5,425
Kundenzufriedenheit
5,408
Customer satisfaction
5,406
Dienstleistungsqualität
4,261
Service quality
4,259
Services
3,662
Deutschland
3,015
Germany
2,891
Theorie
2,882
Theory
2,880
Brand management
2,517
Markenführung
2,517
Lieferantenmanagement
2,212
Supplier relationship management
2,212
Social web
1,993
Marketingmanagement
1,893
Marketing management
1,849
Markenimage
1,841
Brand image
1,838
Electronic Commerce
1,785
Dienstleistungssektor
1,720
E-commerce
1,696
Service industry
1,618
Customer integration
1,564
Kundenintegration
1,564
Online-Marketing
1,529
Kundenorientierung
1,511
Internet marketing
1,510
Kundenwert
1,465
Customer value
1,436
Innovation
1,431
Einzelhandel
1,359
Vertrauen
1,352
Confidence
1,344
Retail trade
1,338
more ...
less ...
Online availability
All
Undetermined
1,074
Free
236
Type of publication
All
Article
1,696
Book / Working Paper
297
Type of publication (narrower categories)
All
Article in journal
1,493
Aufsatz in Zeitschrift
1,493
Aufsatz im Buch
202
Book section
202
Hochschulschrift
40
Aufsatzsammlung
31
Case study
31
Collection of articles of several authors
31
Fallstudie
31
Sammelwerk
31
Thesis
29
Graue Literatur
20
Non-commercial literature
20
Ratgeber
13
Arbeitspapier
12
Conference paper
12
Guidebook
12
Konferenzbeitrag
12
Working Paper
12
Konferenzschrift
8
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
2
Festschrift
2
Lehrbuch
2
Catalog of products and producers
1
Forschungsbericht
1
Mehrbändiges Werk
1
Mikroform
1
Multi-volume publication
1
Produkt- und Herstellerübersicht
1
Textbook
1
more ...
less ...
Language
All
English
1,822
German
173
French
2
Spanish
1
Author
All
Harrigan, Paul
13
Agnihotri, Raj
11
Loureiro, Sandra Maria Correia
10
Itani, Omar S.
9
Ahuja, Vandana
8
Bruhn, Manfred
8
Hollebeek, Linda D.
8
Hajli, Nick
7
Ozuem, Wilson
7
Alavi, Shirin
6
Alt, Rainer
6
Dholakia, Utpal M.
6
Kamboj, Shampy
6
Möhlenbruch, Dirk
6
Rahman, Zillur
6
Rita, Paulo
6
Theobald, Elke
6
Veloutsou, Cleopatra
6
Bernoff, Josh
5
Carlson, Jamie
5
De Meyer, Bernard
5
Dwivedi, Yogesh Kumar
5
Dölling, Steffen
5
Fernandes, Teresa
5
Hadwich, Karsten
5
Haenlein, Michael
5
Karjaluoto, Heikki
5
Kumar, Vikas
5
Luoma-aho, Vilma
5
Malthouse, Edward C.
5
Popp, Bastian
5
Reinhold, Olaf
5
Rishika, Rishika
5
Ritschel, Falk
5
Skiera, Bernd
5
Sohail, M. Sadiq
5
Soutar, Geoffrey N.
5
Vrontis, Demetris
5
Bezawada, Ram
4
Bilgihan, Anil
4
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
IGI Global
4
Springer-Verlag GmbH
2
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
American Marketing Association
1
De Gruyter Oldenbourg
1
Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
1
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
1
Fachhochschule Reutlingen / European School of Business
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Galileo Press
1
Helmut-Schmidt-Universität
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Institut de Recherche Juridique - André Tunc
1
Institut de recherche juridique-André Tunc / Journées <2016, Paris>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Nomos Verlagsgesellschaft
1
Steria Mummert Consulting AG
1
Universidad Externado de Colombia / Journées <2016, Bogotá>
1
Universität Erfurt <1994->
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
more ...
less ...
Published in...
All
Journal of business research : JBR
91
Journal of retailing and consumer services
66
Industrial marketing management : the international journal for industrial and high-tech firms
35
International journal of internet marketing and advertising : IJIMA
35
The journal of product & brand management
32
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of strategic marketing
22
The journal of brand management : an international journal
20
Business horizons
19
Marketing intelligence & planning
18
Technological forecasting & social change : an international journal
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
Journal of promotion management : innovations in planning and applied research
17
The journal of services marketing
16
International journal of business information systems : IJBIS
15
Journal of marketing communications
15
Journal of service management
15
Journal of marketing
14
Asia Pacific journal of marketing and logistics
13
International journal of electronic customer relationship management : IJECRM
13
Journal of the Academy of Marketing Science
13
SpringerLink / Bücher
13
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of hospitality marketing & management
12
Journal of marketing management : JMM ; journal of the Academy of Marketing
12
Tourism management : research, policies, practice
12
Cogent business & management
11
Journal of electronic commerce research : JECR
11
Psychology & marketing
11
The journal of business & industrial marketing
11
International journal of electronic commerce : IJEC
10
International journal of hospitality management
10
International journal of technology marketing : IJTMkt
10
Journal of customer behaviour
10
Journal of global marketing
10
Service business
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
9
more ...
less ...
Source
All
ECONIS (ZBW)
1,993
Showing
1
-
10
of
1,993
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Integrative qualities and dimensions of social commerce : toward a unified view
Hu, Tao
;
Dai, Hua
;
Salam, A. F.
- In:
Information & management : the internat. journal of …
56
(
2019
)
2
,
pp. 249-270
Persistent link: https://www.econbiz.de/10011997635
Saved in:
2
To tweet or not to tweet? : exploring the effectiveness of
service
recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
3
Service
dominant logic in practice : applying online customer communities and personas for the creation of
service
innovations
Schäfer, Adrienne
;
Klammer, Julia
- In:
Management
11
(
2016
)
3
,
pp. 255-264
Many companies try to adopt a
service
-oriented perspective when developing new offerings by posing the question of how …
service
-oriented way. …
Persistent link: https://www.econbiz.de/10011659037
Saved in:
4
Beyond virtuality : from engagement platforms to engagement ecosystems
Breidbach, Christoph F.
;
Brodie, Roderick J.
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
6
,
pp. 592-611
Persistent link: https://www.econbiz.de/10010526466
Saved in:
5
Exploring co-created
service
value and interactions of social commerce in China : a
service
-dominant logic perspective
Dai, Hua
;
Hu, Tao
;
Zhang, Yue
- In:
Journal of global marketing
32
(
2019
)
5
,
pp. 356-376
Persistent link: https://www.econbiz.de/10012201056
Saved in:
6
How finnair socialized customers for
service
co-creation with social media
Jarvenpaa, Sirkka L.
;
Tuunainen, Virpi Kristiina
- In:
MIS quarterly executive : a research journal devoted to …
12
(
2013
)
3
,
pp. 125-136
Persistent link: https://www.econbiz.de/10010127827
Saved in:
7
Integrating social media and traditional modes of customer interaction for new B2B
service
development
Alam, Ian
- In:
Journal of business-to-business marketing
28
(
2021
)
4
,
pp. 321-345
Persistent link: https://www.econbiz.de/10012802195
Saved in:
8
Einsatz von Social Media für das Dienstleistungsmanagement
Bruhn, Manfred
;
Hadwich, Karsten
-
2015
Persistent link: https://www.econbiz.de/10010438887
Saved in:
9
Digitale Dienstleistungsinnovationen : Smart Services agil und kundenorientiert entwickeln
Stich, Volker
(
ed.
);
Schumann, Jan Hendrik
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10012042460
Saved in:
10
A virtual user community : cultural backgrounds in the design of an internet-based
service
Blažič, Borka Jerman
;
Jerman-Blažič, Andrej
;
Arh, Tanja
- In:
Journal of global information management : an official …
23
(
2015
)
2
,
pp. 24-47
Persistent link: https://www.econbiz.de/10011287046
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
